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Free ITILFND-2011 Exam Braindumps (page: 4)

Page 3 of 130
PDF with 519 Questions

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

  1. People, process, partners, performance
  2. Performance, process, products, plans
  3. People, process, products, partners
  4. People, products, plans, partners

Answer(s): C



Within service design, what is the key outputhanded over to service transition?

  1. Measurement, methods and metrics
  2. Service design package
  3. Service portfolio design
  4. Process definitions

Answer(s): B



Consider the following list:

1. Change authority
2. Change manager
3. Change advisory board (CAB)

Which one of the following is the BEST description of the items above?

  1. Job descriptions
  2. Functions
  3. Teams
  4. Roles, people or groups

Answer(s): D



Which process includes business, service and componentsub-processes?

  1. Capacity management
  2. Incident management
  3. Service level management
  4. Financial management

Answer(s): A






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