The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
Answer(s): C
Within service design, what is the key outputhanded over to service transition?
Answer(s): B
Consider the following list:1. Change authority2. Change manager3. Change advisory board (CAB)Which one of the following is the BEST description of the items above?
Answer(s): D
Which process includes business, service and componentsub-processes?
Answer(s): A
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