QUESTION: 145

What are customers of IT services who work in the same organization as the service provider known as?

Strategic customers
External customers
Valued customers
Internal customers

Answer(s): D

QUESTION: 146

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

Both of the above
Neither of the above
Option 1 only
Option 2 only

Answer(s): A

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QUESTION: 147

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

To decide how IT will engage with suppliers during the service lifecycle
To proactively prevent all outages to IT services
To design and build processes which will meet business needs
To deliver and manage IT services at agreed levels to business users and customers

Answer(s): D

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QUESTION: 148

Which one of the following is the BEST definition of an event?

Any change of state that has significance for the management of a configuration item (CI) or IT service
An unplanned interruption to an IT service or a reduction in the quality of an IT service
The unknown cause of one or more incidents that have an impact on an IT service
Reducing or eliminating the cause of an incident or problem

Answer(s): A

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Free ITILFND-2011 Exam Braindumps (page: 38)

QUESTION: 145

QUESTION: 146

QUESTION: 147

QUESTION: 148

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