ITIL ITILFND-2011 Exam Prep
ITIL 2011 Foundation (Page 36 )

• Accept: Acknowledging the risk without taking additional action.
• Mitigate: Reducing the likelihood or impact through controls, such as patching or employee training.
• Avoid: Eliminating the activity or condition that creates the risk.
• Transfer: Shifting the consequences—usually financial—to another party, such as an insurer.

• Works across SaaS and internal applications: TOTP is widely supported by authentication systems and can be integrated into many applications.
• Device manufacturer agnostic: A hardware token or authenticator application can generate the code without depending on a specific computer or phone manufacturer.
• Offline capability: The code is generated locally using a shared secret and the current time; an internet connection or cellular service is not required.

• Username and password: May work offline but provides weaker authentication and does not meet the intended improvement in security.
• Biometrics: Can depend on device hardware, operating-system support, and enrollment mechanisms.
• SMS verification: Requires cellular connectivity and is vulnerable to threats such as SIM swapping.

Why this is correct

• Each user authenticates with their own Google account.
• Google manages the user’s SSH key association.
• IAM controls who can access instances.
• Access can be audited by user identity, so security can determine who accessed a VM.
• Granting the role to a Google group avoids managing permissions individually.

Why the others don’t apply

• A: A shared private key is difficult to distribute securely and cannot reliably identify which employee used it.
• B: Manually collecting and deploying keys on every instance is operationally inefficient and complicates auditing.
• D: A project-wide shared key has the same identity and key-management problems as option A. It also does not provide per-user accountability.

• Virtual machine disks
• Databases
• Storage accounts
• File systems

• Site-to-site VPN: protects data moving between networks
• HTTPS: protects data moving between a client and website
• Encrypted email: generally protects the message while being transmitted

• At rest = stored data
• In transit = moving data
• In use = data currently being processed by a system

• Aggregation happens once, during the scheduled job.
• Dashboard users query a relatively small, precomputed table.
• Repeated users do not trigger expensive aggregations against the detailed sales table.
• Overwriting is appropriate because the summary is rebuilt for the reporting period.

• B: Structured Streaming is unnecessary for data that only needs daily refreshes and adds operational/compute overhead.
• C: A view recomputes the aggregation at query time, increasing latency and query cost.
• D: Delta caching may improve reads but does not replace the need to materialize the expensive aggregation, and cache availability is not the main design guarantee.

• Crash cart: Provides local physical access, not remote access.
• Jump box: A secured intermediary used to reach devices over the normal network; it may be inaccessible if the appliance has not booted.
• Secure Shell (SSH): Requires the device’s operating system and network services to be running properly.

• Deterministic approve/reject results
• Strict adherence to predefined rules
• Consistent, reproducible outcomes
• Auditability and regulatory compliance

• Matching hashes: The software is unchanged.
• Different hashes: The software was modified or corrupted.

• Encryption: Protects confidentiality.
• Baselines: Define approved configurations or normal performance.
• Tokenization: Replaces sensitive data with tokens.

• Install unauthorized or unsupported software
• Access features blocked by the manufacturer or operating system
• Customize system behavior beyond normal settings

• tag=Priv searches the tag field for values beginning with Priv. The wildcard can match the remaining characters, so it matches Privileged.
• tag=Priv would search for the exact tag Priv, not Privileged.
• tag=priv* uses lowercase priv; tag matching is treated as case-sensitive here, so it may not match the tag Privileged.
• tag=privileged uses the wrong capitalization for the exact tag.

• AWS AppSync is designed for serverless applications that need to retrieve and combine data from multiple sources.
• A pipeline resolver can invoke multiple functions or data-source resolvers, including resolvers connected to different DynamoDB tables.
• The application can receive the combined result through one GraphQL request, without requiring custom aggregation logic in the application.
• This is operationally efficient because AppSync manages the API layer and resolver execution.

• Athena Federated Query is intended primarily for analytics and ad hoc querying, not low-latency application data retrieval.
• Querying DynamoDB through Athena can consume DynamoDB read capacity and may affect table performance.
• It also introduces analytical-query overhead and is not the normal choice for a microservice web application.

1. Identify the fact table

• Records something that happened, such as a sale, test, appointment, or measurement
• Contains foreign keys to other tables
• Contains measures or numeric results
• Has many rows

2. Identify a dimension table

• Describe people, products, dates, locations, or departments
• Contain descriptive columns
• Are referenced by the fact table
• Have fewer rows than the fact table

3. Identify the surrogate key

• System-generated
• Unique within the dimension
• Often named PatientKey, CustomerKey, or similar
• Usually an integer
• Not meaningful outside the model

• Existing measures
• Relationships
• Calculated columns
• Tables and fields
• Existing transformations in the model

• SharePoint folder: Reconnects to the source files. You would likely need to recreate the model and measures.
• Power BI dataflows: Primarily provide reusable data preparation and storage, but they do not automatically provide the existing semantic model and measures.
• Excel workbook: Connects directly to the source file and would also require rebuilding the model and measures.

• The servers are powered on.
• The network is functioning.
• Devices can still reach the server network.

• ARP poisoning: Redirects or intercepts local network traffic; it usually affects communication paths rather than overwhelming a service.
• Jamming: Disrupts wireless or radio signals. It would not fit a system that remains accessible from devices on the server network.
• Kerberoasting: Attempts to crack service-account credentials from Kerberos tickets; it does not normally cause an immediate outage.

1. Clear principles and boundaries — Employees have freedom, but decisions must remain within clear organizational values, policies and limits.
2. High degree of freedom — Managers are trusted to make decisions rather than seeking continual approval from senior management.
3. Frontline customer responsibility — Customer-facing managers should be empowered to manage customer relationships and respond quickly to needs.
4. Transparent and ethical information — Information should be openly available and used honestly, supporting trust and informed decision-making.

• Vulnerability scanner: Finds technical weaknesses in systems, applications, or devices. It does not usually analyze the entire supply chain.
• Penetration test: Simulates attacks against a defined target to identify exploitable weaknesses. Its scope is narrower.
• SCAP (Security Content Automation Protocol): Provides standardized formats and methods for automating security configuration and vulnerability checks, rather than mapping the full supply chain.

• Threat perspective: Focuses on possible attacks, but may seem technical or hypothetical.
• Compliance perspective: Can motivate action, but compliance alone does not demonstrate the broader business value of governance.
• Policy perspective: Policies are important, but they are a means of implementing governance, not its primary business justification.

• The product is already in production.
• The organization is examining the product’s functions and cost drivers.
• The objective is to reduce cost without reducing perceived value or required quality.

• Kaizen costing focuses on continuous, usually incremental, cost reductions during the manufacturing stage. It is not specifically the systematic examination of a product’s functions.
• Standard costing compares actual costs with predetermined standards; it is a control technique, not a product redesign method.
• Process innovation concerns developing significantly improved production processes, rather than analysing the product’s functions and value.

• Link-local — FE80::/10; valid only on the local link/subnet and not routed by routers.
• Multicast — FF00::/8; identifies a group of interfaces rather than a private address range.
• Global unicast — 2000::/3; publicly routable IPv6 addressing.

• A laptop
• Software access
• A password reset
• A mobile phone

• They run behind the scenes — applies more to automation or workflows.
• They are optional — catalog items are fundamental to a request-based catalog.
• They provide options — variables and variable options collect the requester’s choices for an item; they are not the catalog item itself.

Question 3: AWS Storage Gateway File Gateway

• A: S3 bucket per user — S3 is object storage, not a traditional shared file system; mounting it requires extra tools and is less efficient.
• B: File Gateway — Provides a local file share using standard file protocols while storing files in Amazon S3. This preserves convenient local access and extends storage capacity.
• C: WorkSpaces and WorkDocs — Designed for virtual desktops and document collaboration, not large shared file storage.
• D: EC2 with EBS — EBS is attached to one EC2 instance and is not designed for direct multi-user file sharing.

• SAML: Enables federated authentication and single sign-on between the IdP and SaaS providers.
• OAuth tokens: Allow delegated application access; OAuth is not primarily the first step for employee SSO.
• Password vaulting: Stores or autofills multiple passwords but does not eliminate the separate credentials or provide true federation.

• Accept: Acknowledge the risk and choose not to take additional action.
• Transfer: Shift the risk or its financial impact to another party, such as through insurance or outsourcing.
• Mitigate: Reduce the likelihood or impact of the risk, such as by implementing security controls.
• Avoid: Eliminate the activity or condition that creates the risk.

• A: My Domain is required for many SSO configurations, but if SSO works, it is unlikely to be the cause of losing the target record.
• B: HTTP-POST is a valid SAML binding and does not inherently prevent redirection.
• D: An incorrect Federation ID generally causes authentication or user-matching failure—not successful login to the home page.

• AWS Budgets lets you create a cost or usage budget and configure alerts when actual or forecasted spending reaches a threshold. Notifications can be sent through email or Amazon SNS.
• Amazon CloudWatch can monitor AWS billing metrics and trigger an alarm when estimated charges exceed a specified amount.

• Amazon SQS is a message queue, not a cost-monitoring service.
• Cost Explorer analyzes spending but does not directly provide threshold notifications.
• AWS Cost and Usage Report delivers detailed billing data for analysis; it does not itself send threshold alerts.

• Azure Resource Manager (ARM) templates
• Or, in newer Azure terminology, Bicep files

• Due diligence: Investigating and evaluating a third party before entering into or continuing a business relationship.
• Attestation: An independent party provides assurance about an organization’s claims or controls. A SOC 2 examination is an example of an attestation engagement, but the analyst requesting and reviewing the report is performing due diligence.
• Internal audit: Reviews the organization’s own internal controls.
• Penetration testing: Actively tests systems for exploitable vulnerabilities.

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

• A. IDS attack signatures: An IDS primarily detects suspicious network activity; it is not the best control for scanning uploaded documents for malware.
• C. Load balancer: Distributes traffic among servers and improves availability, but does not inspect files for malware.
• D. WAF: Protects web applications against attacks such as SQL injection and command injection. It may help secure the upload function, but malware scanning is the key requirement here.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: An attack sponsored or conducted by a government.
• Shadow IT: Unapproved technology or methods used to access organizational resources.

• contoso.onmicrosoft.com
• contoso1.onmicrosoft.com

• onmicrosoft.com domains: Maximum of five per tenant.
• Custom domains: Domains that your organization owns and verifies in Microsoft 365.

• vBond — orchestration plane: Authenticates devices, helps them discover each other, and assists with NAT traversal and initial control-connection setup.
• vSmart — control plane: Distributes routing and policy information to WAN Edge devices using the overlay control plane.
• vManage — management plane: Provides centralized configuration, monitoring, and orchestration through its GUI/API.
• WAN Edge — data plane: Forwards user traffic across the SD-WAN fabric.

• Restrict a port to a defined number of MAC addresses
• Use statically configured or “sticky” MAC addresses
• Shut down or restrict the port when violations occur

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect suspicious traffic but is not the primary control for switch-port MAC limits.
• NGFW: Filters routed network traffic, not the switch’s CAM/MAC address table directly.

1. Create or verify cost groups

1. Set up the item model group

1. Create the costing version

1. Enter or calculate item costs

1. Activate the standard costs

apex 
for (Account updatedAccount : Trigger.new) { 
    AccountTriggerHelper.notinyxternalSystem(updatedAccount.Id); 
}

• Too many callouts: The callout occurs asynchronously in the future method, and each future transaction can perform its permitted callouts.
• Too many SOQL queries: The SOQL query is inside the future execution, not repeatedly in the trigger transaction.
• Callout from triggers not supported: Direct callouts from triggers are prohibited, but the trigger delegates the callout to asynchronous Apex, which is the correct pattern.

• Microservices: An application-design approach that divides an application into smaller services. It does not inherently reduce the number of operating systems.
• Virtualization: Creates virtual machines, but each VM generally requires its own complete operating system. This improves isolation but does not minimize OS instances as effectively.
• Infrastructure as code: Uses code to automate infrastructure deployment and configuration. It improves consistency but does not determine how many operating systems are used.

• SharePoint search: Finds documents based on search terms, but it does not reliably identify every 32-character account number for DLP enforcement.
• A hunting query in Microsoft 365 Defender: Used for security investigations, not for defining sensitive content in a DLP policy.
• Azure Information Protection: Uses classification and labeling; it does not automatically identify this specific account-number pattern unless configured with a matching sensitive information type.
• RegEx pattern matching: Best suited for structured identifiers with a known format, such as account numbers, employee IDs, or policy numbers.

• 255.255.255.128 = /25: 128 total, 126 usable
• 255.255.255.192 = /26: 64 total, 62 usable
• 255.255.255.224 = /27: 32 total, 30 usable
• 255.255.255.240 = /28: 16 total, 14 usable

• One for the network address
• One for the broadcast address

• 8 total addresses
• 6 usable addresses
• Mask: 255.255.255.248

• Cloud architecture
• Data architecture
• Platform engineering
• Data engineering
• Provisioning and modernization

• Data protection is associated mainly with security and risk management.
• Data governance belongs to the governance perspective.
• Data science is not an AWS CAF capability.

• A — Too infrequent: Formal strategies are often reviewed only every three to five years. This can make the organisation slow to respond to rapid changes in technology, competitors, regulation or customer needs.

• C — Relies on predicting the future: The approach assumes senior managers can make reasonably reliable forecasts and assumptions. In uncertain environments, these assumptions may quickly become invalid.

• E — Can restrict radical innovation: Formal planning tends to favour existing information, established objectives and incremental improvements. This may discourage experimental or highly innovative strategies that emerge from lower levels of the organisation.

• B concerns the difficulty of achieving competitive advantage through core competences when competing with focused specialists. It is not specifically a drawback of the formal top-down planning process.
• D is an activity organisations should undertake—continuous monitoring—not a drawback of the approach itself.

Correct reasoning

• Create storage5 as a General-purpose v2 (StorageV2) account.
• Configure Blob object replication from storage5 to an existing compatible storage account.
• The destination must support object replication—typically another StorageV2 or premium block blob account.
• Blob versioning must be enabled on both accounts.
• Blob change feed must be enabled on the source account.
• The accounts must meet Azure’s object-replication requirements, including being in supported regions and having compatible configuration.

• Each Case must follow defined support steps.
• Each step must be completed within a specified time limit.

• Case Escalation Rules: Escalate Cases based mainly on age or criteria; they do not model a complete sequence of service steps.
• Process Builder with Scheduled Actions: Can automate time-based actions but is not the standard framework for Case service-level commitments.
• Omni-Channel Routing: Routes work to agents based on capacity and priority; it does not track Case lifecycle deadlines.

• Training or coaching
• Mentoring
• Additional support or resources
• Targeted performance improvement plans

• A: Recognition may be appropriate, but awards do not address identified gaps.
• C: Rotating schedules does not necessarily improve the specific competencies that are missing.
• D: Assessment results should be handled sensitively, but keeping them entirely private prevents useful feedback and development discussions.

• Identifying the communication strategy: Usually part of a business continuity or incident response plan.
• Evaluating the risk management plan: Part of risk assessment and risk management activities.
• Establishing backup and recovery procedures: Usually part of disaster recovery planning.
• Developing the incident response plan: Part of incident response planning.

• Restarting the device: may fix software problems, but not a directional connection issue.
• Swollen battery: is a safety concern, but would not typically cause recognition only in one orientation.
• Failing cable: possible in general, but less likely because it works on other similar devices.
• Dirty or damaged port: best matches the symptoms. Inspect and carefully clean the port, or have it serviced if damaged.

• Store privileged credentials securely
• Grant the consultant only the access needed
• Provide temporary or time-limited access
• Rotate passwords automatically
• Record or monitor administrator sessions

• TACACS+: Centralizes authentication and authorization, commonly for network devices, but does not primarily provide password vaulting and privileged-session control.
• SAML: Enables web-based federation and single sign-on, not privileged credential management.
• SSO platform: Reduces the number of passwords users need, but does not necessarily protect administrative credentials or control privileged sessions.
• Role-based access control (RBAC): Assigns permissions based on job roles, but does not by itself prevent password sharing or securely broker administrator access.

• Identified risks
• Risk owners or responsible parties
• Likelihood and impact
• Risk response plans
• Current status
• Risk thresholds or trigger conditions

• Risk tolerance: The amount and type of risk an organization is willing to accept; it is not primarily a tracking document.
• Risk transfer: Moving the financial or operational impact of a risk to another party, such as through insurance or outsourcing.
• Risk analysis: The process of evaluating a risk’s likelihood and impact.

• Encryption to preserve confidentiality
• Integrity protection to detect alteration
• Authentication of the server through certificates

• SHA-256: A hashing algorithm; it does not encrypt data for transmission.
• SSL 3.0: Obsolete and insecure. It should not be used.
• AES-256: A strong encryption algorithm, but by itself it does not provide the complete secure communication protocol needed for data in transit.

• B. The community must be built with the Customer Account Portal template.

• C. An experience ID (expid) or placeholder parameter must be used in the URL.

• A: The Visualforce + Salesforce Tabs template does not provide this dynamic branding capability.
• D: An external CMS is not required. The branding configuration is handled within Salesforce Experience Cloud.