Which stage of the change management process deals with what should be done if the change is unsuccessful?
Answer(s): A
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?1. Details of failed changes2. Updates to the change schedule3. Reviews of completed changes
Which of the following statements is CORRECT for every process?1. It delivers its primary results to a customer or stakeholder2. It defines activities that are executed by a single function
Answer(s): B
Which of the following are benefits to the business of implementingservice transition?1. Better reuse and sharing of assets across projects and resources2. Reduced cost to design new services3. Result in higher volume of successful changes
Answer(s): C
Remediation planning is BEST described in which of the following ways?
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