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Free ITILFND-2011 Exam Braindumps (page: 39)

Page 38 of 130
PDF with 519 Questions

Which one of the following is NOT a characteristic of a process?

  1. It is measureable
  2. It delivers specific results
  3. It responds to specific events
  4. It structure an organization

Answer(s): D



Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

  1. 1, 3 and 4 only
  2. 2, 3 and 4 only
  3. 1, 2 and 4 only
  4. 1, 2 and 3 only

Answer(s): D


Reference:

http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&dq=ITIL+types+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=dZ6y0vHgkLbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20enabling%20core%20enhancing&f=false



What is the PRIMARY process for strategic communication with the service provider's customers?

  1. Service catalogue management
  2. Service portfolio management
  3. Service desk
  4. Business relationship management

Answer(s): D



Which one of the following statements BEST describes a definitive media library (DML)?

  1. A secure location where definitive hardware spares are held
  2. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
  3. A database that contains definitions of all media CIs
  4. A secure library where definitive authorized versions of all software and back-ups are stored and protected

Answer(s): B






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