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Free ITILFND-2011 Exam Braindumps (page: 41)

Page 40 of 130
PDF with 519 Questions

In terms of adding value to the business, which one of the following describes service operation s contribution?

  1. The cost of the service is designed, predicted and validated
  2. Measures for optimization are identified
  3. Service value is modeled
  4. Service value is visible to customers

Answer(s): D



Who is responsible for defining metrics for change management?

  1. The change management process owner
  2. The change advisory board (CAB)
  3. The service owner
  4. The continual service improvement manager

Answer(s): A



A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

  1. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
  2. No: the Known Error should be created before the problem is logged
  3. No: a known error record is created when the original incident is raised
  4. No: a known error record should be created with the next release of the service

Answer(s): A



Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Answer(s): A






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