QUESTION: 185

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A capacity database
A definitive media library
A request for change
A known error database

Answer(s): D

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QUESTION: 186

Which stage of the change management process deals with what should be done if the change is unsuccessful?

Remediation planning
Categorization
Prioritization
Review and close

Answer(s): A

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QUESTION: 187

Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes

All of the above
1 and 2only
2 and 3 only
1 and 3 only

Answer(s): A

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QUESTION: 188

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

Both of the above
1 only
Neither of the above
2 only

Answer(s): B

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Free ITILFND-2011 Exam Braindumps (page: 48)

QUESTION: 185

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QUESTION: 188

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