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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 221–225 (page: 46)

Updated On: 10-Feb-2026
Page 46 of 105
PDF with 519 Questions

Which of the following identifies the purpose of design coordination?

  1. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
  2. Ensuring all service designs have availability designed into them
  3. Designing of all the links between every service design process and all other processes in the service lifecycle
  4. Control of all supplier relationships from design right through to the production environment

Answer(s): A



Which of the following is NOT a source of best practice?

  1. Standards
  2. Technology
  3. Academic research
  4. Internal experience

Answer(s): B



Which of the following is the BEST description of a service-based service level agreement (SLA)?

  1. The SLA covers one service, for all the customers of that service
  2. The SLA covers an individual customer group for all services they use
  3. An SLA that covers all customers for all services
  4. An SLA for a service with no customers

Answer(s): A



Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes that introduce new services are included
  2. All changes are mandated to be included
  3. Only changes to business critical systems are included
  4. Any changes that would benefit the organization are included

Answer(s): D



Which of the following is the BEST description of a centralized service desk?

  1. The desk is co-located within or physically close to the user community it serves
  2. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
  3. The desk provides 24 hour global support
  4. There is a single desk in one location serving the whole organization

Answer(s): D



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