QUESTION: 181

Which process would maintain policies, standards and models for service transition activities and processes?

Change management
Capacity management
Service transition planning and support
Release management

Answer(s): C

Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

All of the above
1 and 3 only
1 and 2 only
2 and 3 only

Answer(s): A

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QUESTION: 183

Which Functions are included in IT operations management?

Network management and application management
Technical management and change management
IT operations control and facilities management
Facilities management and release management

Answer(s): C

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QUESTION: 184

Which statement about the service portfolio is TRUE?

The service portfolio includes ail services except those managed by third parties
It is an integral part of the service catalogue
It allows the organization unlimited resources when planning for new service deployments
It represents all resources presently engaged or being released in various stages of the service lifecycle

Answer(s): D

Reference:

http://docs.livetime.com/LiveTime61/ServiceManager/service_portfolio_manage ment.htm (Second para)

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