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Free MB-230 Exam Braindumps (page: 6)

Page 6 of 74
PDF with 381 Questions

You are a Dynamics 365 for Customer Service administrator.

You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract.

You have created an automatic record creation and update rule.
Which two of the following actions should you take NEXT?

  1. You should configure the rule to generate a case if a valid entitlement exists.
  2. You should configure the rule to send automatic email responses to customers when records are created.
  3. You should set the source type to service activity.
  4. You should set the source type to email.

Answer(s): A,D



You have been tasked with creating a phone call activity. You want to make sure that the activity appears on the case record timeline.

Which of the following is the field that should be modified during the process?

  1. Owner
  2. Regarding
  3. Attachments
  4. Notes

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/add-phone-call-task-email-appointment-activity-case-record



Your company makes use of Dynamics 365 for Customer Service.

You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the case to carry on working on it.

Which of the following actions should you take?

  1. You should create a new case based on the one that was accidentally closed.
  2. You should reactivate the closed case.
  3. You should reallocate the closed case
  4. You should create a new case and merge it with the closed case.

Answer(s): B



You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

You are preparing to merge duplicate cases.
Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases have been merged?

  1. The state of the case will change to Resolved and the state will change to Canceled.
  2. The state of the case will change to Merged and the state will change to Merged.
  3. The state of the case will change to Deleted and the state will change to Resolved.
  4. The state of the case will change to Canceled and the state will change to Merged.

Answer(s): D


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-merge-cases



Page 6 of 74



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Jai Hind commented on June 13, 2022
This exam dumps questions is EK DAM ZABARDAST! I passed the exam this afternoon.
INDIA
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