QUESTION: 17

HOTSPOT (Drag and Drop is not supported)
A company reports the following issues with an existing data management system.
-Users cannot search for specific records by using a user-friendly ID or record identifier.
-Users occasionally enter data into fields that is not required.
-The record form displays all fields. Many of the fields are not used.
You need to ensure that the Power Platform solution will ensure data quality can be properly maintained.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

See Explanation section for answer.

Answer(s): A

Explanation:

Box 1: Autonumber column
Autonumber columns are columns that automatically generate alphanumeric strings whenever they are created.
Box 2: Business rule
By combining conditions and actions, you can do any of the following with business rules:
- Enable or disable columns
Set column values
- Clear column values
- Set column requirement levels
- Show or hide columns
- Validate data and show error messages
- Create business recommendations based on business intelligence.

Reference:

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/autonumber-fields https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

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QUESTION: 18

DRAG DROP (Drag and Drop is not supported)
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.
The customer wants to keep the service process simple and save on both licensing and development time.
You need to recommend solutions for the customer.
What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

See Explanation section for answer.

Answer(s): A

Explanation:

Box 1: Model-drive app
Integration with Microsoft Outlook requires a Model-driven app.
Box 2: Dynamics 365 Customer Service
Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service,
Customer Service, and Project Service Automation, including custom entities.
Box 3: Canvas app

Reference:

https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

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QUESTION: 19

DRAG DROP (Drag and Drop is not supported)
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
-Send articles to technicians to allow technicians to help customers resolve issues.
-Track work progress and inspections at customer sites.
-Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

See Explanation section for answer.

Answer(s): A

Explanation:

Box 1: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
- Organize and track resolution of customer issues
- Keep customers updated with the status of their service call and when it's resolved
Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
- Improve first-time fix rate
- Complete more service calls per technician per week
- Manage follow-up work and take advantage of upsell and cross sell opportunities
- Reduce travel time, mileage, and vehicle wear and tear
- Organize and track resolution of customer issues
- Communicate an accurate arrival time to customers
- Provide accurate account and equipment history to the field technician
- Keep customers updated with the status of their service call and when it's resolved
- Schedule onsite visits when it's convenient for the customer
- Avoid equipment downtime through preventative maintenance
Box 3: Dynamics 365 Field Service
Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Incorrect Answers:
Dynamic 365 Customer Voice empowers your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/overview https://dynamics.microsoft.com/en-us/customer-voice/capabilities

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QUESTION: 20

You are designing a Power Platform solution.
The company wants its development team to create an interactive slider visualization to indicate and filter timeframe data that can be used across all of its apps that can be styled and manipulated by using code.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

Web resource
Power Apps Component Framework control
JavaScript
Canvas app

Answer(s): B

Explanation:

Power Apps component framework empowers professional developers and app makers to create code components for model-driven and canvas apps. These code components can be used to enhance the user experience for users working with data on forms, views, dashboards, and canvas app screens. For example, you can:
Replace a column on a form that displays a numeric text value with a dial or slider code component.

Reference:

https://docs.microsoft.com/en-us/powerapps/developer/component-framework/overview

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QUESTION: 17

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