Palo Alto Networks

PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 12 )

Updated On: 31-Mar-2026

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QUESTION: 42
Which of the following is NOT an aim of the Change Management process?

A. Overall business risk is optimized
B. Standardized methods and procedures are used for efficient and prompt handling of all
Changes
C. Al budgets and expenditures are accounted for
D. Al changes to Service Assets and Configuration Items (CIs) are recorded in the
Configuration Management system

Answer(s): C
QUESTION: 43
How does Problem Management work with Change Management?

A. By installing changes to fix problems
B. By negotiating with Incident Management for changes in IT for Problem resolution
C. By issuing RFCs for permanent solutions
D. By working with users to change their IT configurations

Answer(s): C
QUESTION: 44
Which of the following statements is CORRECT?

A. The CMS is part of the Configuration Management Data Base (CMDB)
B. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
C. The Service Knowledge Management System (SKMS) is part of the CMS
D. The KEDB and the CMS form part of the larger SKMS

Answer(s): D
QUESTION: 45
Understanding customer usage of services and how this varies over the Business Lifecycle is
part of which process?

A. Service Portfolio Management
B. Service Level Management
C. Component Capacity Management
D. Demand Management

Answer(s): D
QUESTION: 46
Which is NOT a purpose of Service Transition?

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