PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 13 )

Updated On: 31-Mar-2026

A. Ensure that a service can be managed, operated and supported.
B. Provide quality knowledge of Change, Release and Deployment Mgmt.
C. Plan and manage the capacity and resource requirements to manage a release.
D. Provide training and certification in project management.

Answer(s): D
QUESTION: 47
Which of the following is the BEST definition of an Incident?

A. Loss of ability to operate to specification, or to deliver the required output
B. A change of state which has significance for the management of a Configuration Item or IT
Service
C. A warning that a threshold has been reached, something has changed, or a failure has
occurred
D. An unplanned interruption to an IT service or reduction in the quality of an IT service

Answer(s): D
QUESTION: 48
The BEST description of the guidance provided by Service Design is?

A. The design and development of new services
B. The design and development of service improvements
C. The design and development of services and service management processes
D. The day-to-day operation and support of services

Answer(s): C
QUESTION: 49
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan and Do, then Check and Act should be carried out multiple
times to implement Continual Improvement
C. The entire cycle should be repeated multiple times to implement Continual Improvement
D. There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple
times to implement Continual Improvement

Answer(s): C
QUESTION: 50
Which process is responsible for frequently occurring changes where risk and cost are low?

A. Access management
B. Request Fulfil ment

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