Palo Alto Networks

PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 16 )

Updated On: 31-Mar-2026

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QUESTION: 55
Which of the following sentences BEST describes a Standard Change?

A. A change to the service provider's established policies and guidelines
B. A change that correctly follows the required change process
C. A change that is made as the result of an audit
D. A pre-authorized change that has an accepted and established procedure

Answer(s): D
QUESTION: 56
What is the definition of an Alert?

A. An error message to the user of an application
B. A warning that a threshold has been reached or that something has changed
C. A type of Incident
D. An audit report that indicates areas where IT is not performing according to agreed
procedures

Answer(s): B
QUESTION: 57
Which of the following would NOT be a task carried out by the Request Fulfil ment process?

A. The sourcing and delivering of the components of requested standard services (e.g. licenses
and software media)
B. Provision of a channel for users to request and receive standard services for which a pre-
defined approval and qualification process exists
C. Provision of information used to compare actual performance against design standards
D. Provision of information to users and customers about the availability of services and the
procedure for obtaining them

Answer(s): C
QUESTION: 58
The group that authorizes changes that must be installed faster than the normal process is
called the?

A. Urgent Change Board (UCB)
B. CAB Emergency Committee (CAB/EC)
C. Emergency CAB (ECAB)
D. Urgent Change Authority (UCA)

Answer(s): C
QUESTION: 59

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