PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 15 )

Updated On: 31-Mar-2026
Topic 2, Volume B


QUESTION: 51
To add value to the business, what are the four reasons to monitor and measure?

A. Validate; Direct; Justify; Improve
B. Evaluate; Diagnose; Justify; Intervene
C. Validate; Direct; Justify; Intervene
D. Evaluate; Direct; Justify; Improve

Answer(s): C
QUESTION: 52
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the
following items need to be identified?

A. Business Objectives, IT Objectives, Process Metrics
B. Process Models, Goals and Objectives
C. Vision and Strategy, Tactical Goals and Operational Goals
D. Business and IT Strategy and Process Definitions

Answer(s): C
QUESTION: 53
Which of the following statements is CORRECT for every process?

1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above

Answer(s): B
QUESTION: 54
Service Assets are used to create value. Which of the following are the MAJOR types of Service
Asset?

A. Resources and Capabilities
B. Services and Infrastructure
C. Utility and Warranty
D. Applications and Infrastructure

Answer(s): A
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