PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 17 )

Updated On: 31-Mar-2026
Which of the following CANNOT be stored and managed by a tool?

A. Data
B. Wisdom
C. Information
D. Knowledge

Answer(s): B
QUESTION: 60
Which of the following is NOT a characteristic of a process?

A. It is measurable
B. Delivers specific results
C. A method of structuring an organization
D. Responds to specific events

Answer(s): C
QUESTION: 61
Which role would you MOST expect to be involved in the management of Underpinning
Contracts?

A. IT Designer/Architect
B. Process Manager
C. Service Catalogue Manager
D. Supplier Manager

Answer(s): D
QUESTION: 62
Which of the following is NOT the responsibility of the Service Catalogue Manager?

A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio
C. Ensuring that information in the Service Catalogue is accurate
D. Ensuring that information within the Service Pipeline is accurate

Answer(s): D
QUESTION: 63
The difference between service metrics and technology metrics is BEST described as?

A. Service metrics measure the end to end service; Technology metrics measure individual
components
B. Service metrics measure maturity and cost; Technology metrics measure efficiency and

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