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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 97–104 (page: 14)

Updated On: 26-Jul-2026
Page 14 of 46
PDF with 356 Questions

Which is considered by the 'partners and suppliers' dimension?

  1. Using artificial intelligence
  2. Defining controls and procedures
  3. Using formal roles and responsibilities
  4. Working with an integrator to manage relationships

Answer(s): D



Which practice recommends using tools for collaboration and the automated matching of symptoms?

  1. Problem management
  2. Service level management
  3. Incident management
  4. Service request management

Answer(s): C



Which practice would help a user gain access to an application that they need to use?

  1. Service configuration management
  2. Change enablement
  3. Service request management
  4. Service level management

Answer(s): C



What is used to link activities within the service value chain?

  1. Service level agreements
  2. Inputs, outputs and triggers
  3. Opportunity, demand and value
  4. Service desk

Answer(s): B



Which two practices use workarounds?

  1. Change enablement and continual improvement
  2. Change enablement and problem management
  3. Problem management and incident management
  4. Incident management and continual improvement

Answer(s): C



Which is included in the purpose of the 'deliver and support' value chain activity?

  1. Meeting stakeholder expectations for time to market
  2. Understanding the organization's service vision
  3. Understanding stakeholder needs
  4. Providing services to agreed specifications

Answer(s): D



Which are elements of the service value system?

  1. Service provision, service consumption, service relationship management
  2. Governance, service value chain, practices
  3. Outcomes, utility, warranty
  4. Customer value, stakeholder value, organization

Answer(s): B



What is an incident?

  1. The planned removal of an item that might affect a service
  2. A result enabled by one or more outputs
  3. A possible future event that could cause harm
  4. A service interruption resolved by the use of self-help tools

Answer(s): D



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