support@Free-Braindumps.com
Register Login
Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
CrowdStrike
Anthropic
All Vendors
  1. Home
  2. Exams
  3. PEOPLECERT
  4. ITIL-4-Foundation

Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 105–112 (page: 15)

Updated On: 26-Jul-2026
Page 15 of 46
PDF with 356 Questions

What is defined as a change of state that has significance for the management of an IT service?

  1. Event
  2. Incident
  3. Problem
  4. Known error

Answer(s): A



Which dimension includes the knowledge needed for the management of services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): B



What is the PRIMARY use of a change schedule?

  1. To support the 'incident management' practice and improvement planning
  2. To manage emergency changes
  3. To plan changes and help avoid conflicts
  4. To manage standard changes

Answer(s): C



Which guiding principle focuses on reducing costs and human errors?

  1. Focus on value
  2. Collaborate and promote visibility
  3. Optimize and automate
  4. Think and work holistically

Answer(s): C



Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

  1. Start where you are
  2. Collaborate and promote visibility
  3. Progress iteratively with feedback
  4. Think and work holistically

Answer(s): C



Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

  1. Define measurable targets
  2. Perform baseline assessments
  3. Execute improvement actions
  4. Evaluate measurements and metrics

Answer(s): D



What is important for a 'continual improvement register' (CIR)?

  1. Improvement ideas are documented, assessed and prioritized
  2. Improvement ideas from many sources are kept in a single CIR
  3. Improvement ideas that are not being actioned immediately are removed from the CIR
  4. Improvement ideas are tested, funded and agreed

Answer(s): A



Which is a purpose of the 'service level management' practice?

  1. To establish and nurture the links between the organization and its stakeholders
  2. To ensure that the organization's suppliers and their performance are managed appropriately
  3. To support the agreed quality of a service by handling all agreed, user-initiated service requests
  4. To set clear business-based targets for service levels

Answer(s): D



  PDF
Viewing page 15 of 46
Viewing questions 113 - 120 out of 356 questions


Post your Comments and Discuss PEOPLECERT ITIL-4-Foundation exam prep with other Community members:

AI Tutor AI Tutor 👋 I’m here to help!