Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?
Answer(s): C
There are five general techniques for resolving conflict. As each one has its place and use, these are not given in any particular order:Withdraw/Avoid. Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.Smooth/Accommodate. Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.Compromise/Reconcile. Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. Force/Direct. Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.Collaborate/Problem Solve. Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.
A tool or technique in Perform Quality Control that a project manager would use is:
Answer(s): D
The precedence diagramming method (PDM) is also known as:
Change request status updates are an output of which process?
Answer(s): A
As the project progresses, which of the following is routinely collected from the project activities?
Post your Comments and Discuss PMI CAPM exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the CAPM content, but please register or login to continue.