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Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.

  1. Performing quality inspections regularly
  2. Archiving sign-off at important milestones
  3. Documenting the requirements
  4. Completing the project behind the schedule

Answer(s): A,B,C



You are the program manager for your organization and are working on gathering the requirements for a new solution and mission statement. There are several instances in the stakeholder pool where the stakeholders and their manager are being queried on possible requirements. You worry that the subordinates may have requirements, ideas, and suggestions to offer but they may be not submitting their thoughts because they do not want to contradict their managers. You believe you need a method to gather all requirements without the stakeholders having any fear of retribution. Which one of the following allows you to anonymously gather iterations requirements and still allow all stakeholders to review what has been submitted in an attempt to find consensus?

  1. Delphi Technique
  2. Focus groups
  3. Web surveys
  4. Workshops

Answer(s): A



An organization is considering a new program. The program has a cost of $1,950,000 and will last for three years. What is the minimum future value this organization should expect to receive from this program if it is initiated and the rate of return is six percent?

  1. $2,322,481
  2. $1,950,000
  3. $2,067,000
  4. $1,950,001

Answer(s): A



You are the program manager for your organization and you're dealing with several issues about the materials used in the program. Right now, the issues have been assigned to issue owners for resolution in ten days. In the interim, what should you do with the issues?

  1. Nothing - the issue owners will manage all concerns with the issues.
  2. Record the issues in the issue register.
  3. Communicate the issue status with the program sponsor.
  4. Document the issues in the risk register.

Answer(s): B






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