QUESTION: 37

The shipping department at Universal Containers is responsible for sending product samples as part of the sales process.
When an opportunity moves to the “sampling” stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity.
How can this requirement be met using a workflow email?

Create it on the opportunity using a Visualforce email template.
Create it on the opportunity product using a Visualforce email template.
Create it on the opportunity product using an HTML email template.
Create it on the opportunity using an HTML email template.

Answer(s): A

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QUESTION: 38

A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on in its account.
Why is the salesperson unable to access the information?

Universal Containers must install an APP Exchange package to access public profile information for its users.
The fields configured by Universal Containers' administrator on the contact page layout are missing.
The information shown is based on the sales representative's social connection with the contact.
The link to the Facebook profile is NOT configured with the administrator password to access detailed information.

Answer(s): C

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QUESTION: 39

Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants to ensure the customer data is accurate and that the customers are still currently at their respective companies.
How can this be confirmed?

Use a data enrichment tool to verify account and contact data is up-to-date.
Create a workflow rule to mass email the contacts and capture any email bounces.
Create a workflow rule for the account and contact owner to confirm contact data.
Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.

Answer(s): D

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QUESTION: 40

Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate.

What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.
Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
Create multiple validation rules to ensure that all fields on the lead record are populated with data.
Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.

Answer(s): B

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QUESTION: 40