QUESTION: 57

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?

Salesforce Touch App
Salesforce Mobile App
Custom hybrid App
SalesforceA App

Answer(s): B

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QUESTION: 58

Northern Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system.
Which set of objects are important for this integration?

Lead, opportunity, product, custom object-shipment status
Opportunity, opportunity product, custom object-shipment status
Opportunity, opportunity product, campaign, custom object-shipment status
Lead, account, opportunity product, custom object-shipment status

Answer(s): B

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QUESTION: 59

Which two processes should be recommended to track campaigns that influence won opportunities? (Choose two.)

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Answer(s): A,D

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QUESTION: 60

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

Create a separate page layout and report to flag and report on these deals.
Create a custom field on opportunity to flag and report on these deals.
Add “upsell” as a stage and create a summary report by opportunity stage.
Create an opportunity record type and sales process for reporting on these deals.

Answer(s): D

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QUESTION: 57

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QUESTION: 60