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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 28)

Page 28 of 90
PDF with 355 Questions

A service manager has just configured chat at a company site. Now, theagents cannot see the chat footer components in the console.

Which configuration option should be verified?

  1. Verify that users have access to the chat buttons.
  2. Verify that users are assigned the chat user profile.
  3. Verify that users have access tothe chat public group.
  4. Verify that users are assigned the chat feature license.

Answer(s): D



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:

* 10 million cases

* 1 million accounts

* 3million contacts

When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

  1. The Salesforce org may be slow during the data import
  2. Related lists on the case object may be slow to populate
  3. Salesforce reporting speed may be affected
  4. Result may be slow when searching for records

Answer(s): C,D



Universal Containers' customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores

Which two customer-related metrics should the customer support management analyze? (Choose 2)

  1. High priority cases opened by account month-to-date
  2. Time spent byaccount year-to-date
  3. Escalated cases by account month-to-date
  4. New cases opened by account channel

Answer(s): A,C



Page 28 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

none commented on December 10, 2024
very helpful to recall the course
Anonymous
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Sandeep Singh commented on December 10, 2024
All questions are from real exam.
UNITED STATES
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Usman commented on December 10, 2024
It is a great collection but I have noticed that some answers are wrong. For example, it says that correct answer is B but the description of that answer matches with answer A. So it is advisable to read the answer's description as well.
Anonymous
upvote

Anamika commented on December 10, 2024
dumps are good and helpful
UNITED STATES
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santosh k sharma commented on December 10, 2024
A good way to practice
Anonymous
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Faith Egwuenu commented on December 09, 2024
The case studies/questions were very helpful.
Anonymous
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Jaydin commented on December 09, 2024
Think I will do well on test I'm brave confident I swear no hard feelings
UNITED STATES
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Jaydin grimball commented on December 09, 2024
I doing well thinks
UNITED STATES
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Calista Eva commented on December 09, 2024
Good practice
UNITED STATES
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mamatha commented on December 09, 2024
informative
Anonymous
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Mishti commented on December 08, 2024
Preparing for certification
CANADA
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Jbomb commented on December 08, 2024
I'll take the test and report back
KOREA REPUBLIC OF
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Vic commented on December 08, 2024
Interesting answers
CANADA
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Cristina commented on December 08, 2024
good questions
ROMANIA
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kanhaiya kumar commented on December 08, 2024
awsome stuff
Anonymous
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WILLIAM RIBEIRO RODRIGUES commented on December 08, 2024
Amazing place to learning and share knowleg.
BRAZIL
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WILLIAM RIBEIRO RODRIGUES commented on December 08, 2024
Nice place to practice and learning.
BRAZIL
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frans Bauwer commented on December 08, 2024
so far so good
BELGIUM
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Karthick commented on December 08, 2024
@The Magic Beans Please update us after your exam.
SINGAPORE
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HardHead commented on December 08, 2024
I searched for latest free braindumps in Google and I was brought to this site. I eventually bought the full version as the free version is not complete. It was too much money for me but with 50% sale I got 2 exams. Going to write my first exam this coming Monday. I am going to share my result once I write my exam. Stay Tuned!
INDIA
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goku d soojaa commented on December 08, 2024
very important
INDIA
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Johan commented on December 08, 2024
Would also appreciated comments, but this is already a big help
UNITED STATES
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sANJAY commented on December 08, 2024
hARD QUESTIOS
Anonymous
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Uday commented on December 08, 2024
Want to appear for snowpro core
Anonymous
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M commented on December 07, 2024
96 : Answer is D
Anonymous
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marco commented on December 07, 2024
i cant imagine
Anonymous
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Felicia Simley commented on December 07, 2024
i cant download the premium version.. what to do please?
Anonymous
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Felicia Simley commented on December 07, 2024
great questions on this one
Anonymous
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The Magic Beans commented on December 07, 2024
Passed the exam - these questions are similar to the ones in the exam (some of these questions are very similar to the ones in the exam but there were questions in the exam way complicated than this). One of the labs (question 77) in these questions came up in my exam. The questions in the exam are tricky make sure you understand each concept in the exam objectives.
UNITED STATES
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Asma commented on December 07, 2024
It would be better to have an explanation while revealing the solution
Anonymous
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sly commented on December 07, 2024
@ The Magic Beans what was your exam outcome>
Anonymous
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Zjanri commented on December 07, 2024
This is a good training platform.
Anonymous
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Felicia Simley commented on December 07, 2024
great questions
Anonymous
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Rohan commented on December 07, 2024
Really appreciate thanks, I cleared my exam today
Anonymous
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