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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 29)

Page 29 of 90
PDF with 355 Questions

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? (Choose 2)

  1. Number of cases closed by self-service users.
  2. Average call handle time by team.
  3. Number of Knowledge articles created each month.
  4. Number of cases created using Communities by month.

Answer(s): A,D



Which three are characteristics of Visual Workflow? (Choose 3)

  1. Apex code must be used to update fields inthe database.
  2. Elements can be used to pass data to legacy systems.
  3. Apex code must be used to pass data to legacy systems.
  4. Only one version of a flow can be activated at a time.
  5. Elements can be used to update fields in the database.

Answer(s): A,B,D



Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.

Which two actions will improve the performance of the list views? (Choose 2)

  1. Restrict visibilityof the views
  2. Reduce the number of fields displayed
  3. Filter the views by case owner
  4. Remove filter criteria from the views

Answer(s): B,C



Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.

Which statement is true about migrating images into Salesforce Knowledge?

  1. Ensure that each image doesNOT exceed the maximum of 25 MB
  2. Upload the images into Salesforce prior to importing the articles
  3. Convert all images to .jpeg, as this is the only supported file type
  4. Include images in an .html file using the image tag and src attribute

Answer(s): D



Page 29 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

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