CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. ADM-261

Free ADM-261 Exam Braindumps (page: 30)

Page 30 of 90
PDF with 355 Questions

Universal containers is planning to provide different levels of support tocustomers in order to ensure its agents are working within the confines of the service level agreement.

Which feature should the consultant consider?

  1. Entitlements
  2. Omni-channel
  3. Case milestones
  4. Case escalation

Answer(s): A,B,D



Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? (Choose 3)

  1. Enable article customization for open cases.
  2. Enable agents to create their own personal articles.
  3. Enable suggested articles on new cases.
  4. Enable article submission during case close.
  5. Create an email template to send articles as PDF attachments.

Answer(s): C,D,E



Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact centermanager analyze? (Choose 3)

  1. Number of open cases per day
  2. Number of new customers added
  3. Number of closed cases on first call
  4. Average number of days to close cases
  5. Number of cases escalated

Answer(s): A,D,E



Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? (Choose 3)

  1. Grant managers the Manage Salesforce Knowledge permission.
  2. Create at least two different data categories.
  3. Create at least two different article types.
  4. Create at least two different approval processes.
  5. Grant managers the Manage Data Categories permission.

Answer(s): A,C,D



Page 30 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Cardo commented on November 10, 2024
Helpful explanations
Anonymous
upvote

Anonymous commented on November 10, 2024
Good ONE FOR mcd l2
INDIA
upvote

derar commented on November 10, 2024
The study material was very helpful
Anonymous
upvote

Kavya M T commented on November 09, 2024
Good questions
Anonymous
upvote

Ali commented on November 09, 2024
This dump helped me pass my exam. Relevant content.
Canada
upvote

Bahawan commented on November 09, 2024
This website provides these questions for free which is appreciated. A massing assistance to my preparation.
INDIA
upvote

Rasmita commented on November 09, 2024
This is a good braindumps. So many questions in the exam from this dump.
Anonymous
upvote

Jermy commented on November 09, 2024
I made my exam today and I did good. I did not just use books but used this exam dumps questions and passed good.
FRANCE
upvote

Nitin Kumar commented on November 09, 2024
I signed up for the premium version. I paid for the PDF version and download my documents and started my studies. Satisfied csutomer so far.
UNITED STATES
upvote

Bowen commented on November 09, 2024
Found this site by searching Google 2 months ago. I user the 50% discount sale to buy 2 premium exams. The first one was good and I successfully passed the test. Now I am working on the second exam. I hope I get the same result.
Singapore
upvote

Prathamesh Chandrakant Shembade commented on November 08, 2024
I am eger to write cad exaam
EUROPEAN UNION
upvote

Prathamesh Chandrakant Shembade commented on November 08, 2024
practice for cad
UNITED STATES
upvote

Ambr commented on November 08, 2024
Can I pass the exams only with these dumps ?
Anonymous
upvote

michrle23 commented on November 08, 2024
The purchase and download is very streamlined. I was able to quickly pay and download my course content. I have now started preparing. Once I finish my exam I will share my experience of the exam.
PAKISTAN
upvote

Dane commented on November 08, 2024
hello there ! can someone confirme that this question are reall quetions and can be a part of exams questions ? thanks a lot. i will take the exams next week but i fell like not ready yet . thanks a lot!
GERMANY
upvote

Anouar commented on November 08, 2024
contenu enrichissant
Anonymous
upvote

Anouar commented on November 08, 2024
Salut ! Quelqu'un a-t-il tenté cet examen récemment ? Si c'est le cas, veuillez me faire savoir si ces questions sont toujours pertinentes et apparaissent dans l'examen sous le même
Anonymous
upvote

Tina commented on November 08, 2024
Looks helpful
Anonymous
upvote

Joseph commented on November 08, 2024
The questions and answers/explanations are very helpful and professional, thank you
Anonymous
upvote

Yadagiri commented on November 08, 2024
good questions
UNITED STATES
upvote

approva commented on November 07, 2024
still preparing
Anonymous
upvote

MAreg commented on November 07, 2024
great questions
POLAND
upvote

MANISH DURAISWAMY commented on November 07, 2024
Good Practices sessions
Anonymous
upvote

Jonhsh commented on November 07, 2024
It's ok to do this quizz
Anonymous
upvote

Joan commented on November 07, 2024
Keep Trying
Anonymous
upvote

ProDumpper commented on November 07, 2024
The questions looks promising and well formatted. But has anyone passed this exam recently? I have heard the exam is very very hard.
Anonymous
upvote

Vin commented on November 07, 2024
Good content
Anonymous
upvote

Mii commented on November 07, 2024
great resource, for the exams Ireland
Anonymous
upvote

Jay Gomes commented on November 07, 2024
Very nice and very good questions
Anonymous
upvote

Jay Gomes commented on November 07, 2024
Nice v nice questions
Anonymous
upvote

Aswin commented on November 07, 2024
Good practice test
INDIA
upvote

Elias commented on November 07, 2024
Really this material supports alot
Anonymous
upvote

DN commented on November 06, 2024
Very helpful
UNITED STATES
upvote

Christine commented on November 06, 2024
Good for practice
Anonymous
upvote