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Free ADM-261 Exam Braindumps (page: 25)

Page 25 of 90
PDF with 355 Questions

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

  1. Omni-ChannelUtility Component
  2. Cases report sorted by Rep and Case Owner
  3. Cases report sorted by Rep and Case CreatedDate
  4. Omni-Channel Supervisor tab

Answer(s): D



Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

  1. set a cutoff date of 1.5 months before user acceptance testing for any change requests.
  2. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.
  3. Deliver the entire project simultaneously so as to present UC with a completed solution.
  4. Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer(s): B



In order to satisfy the internal Enterprise Securityrequirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.

What should a Consultant recommend to support this exercise?

  1. Allow the exercise to be done in a Production instance
  2. Use a Full copy sandbox for the DR exercise
  3. Use a Partial sandbox for the DR exercise
  4. Use a Developer Pro sandbox for the DR exercise

Answer(s): B



Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? (Choose 2)

  1. Configure AssignmentRules based on Case Priority.
  2. Add the Entitlements related list to the Account Page Layout.
  3. Create a Report of all active Entitlements grouped by Customers.
  4. Configure Success, Warning, and Violation Actions for Milestones.

Answer(s): A,B



Page 25 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Ajay Kumar Yadav commented on December 03, 2024
Great insight.
INDIA
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Ajay Kumar Yadav commented on December 03, 2024
informative
INDIA
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Ajay Kumar Yadav commented on December 03, 2024
Very informative
INDIA
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Bini commented on December 02, 2024
I would like to see more questions related to CCSP
Anonymous
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Bosco commented on December 02, 2024
I would like to try this Brain dumps
UGANDA
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Aman commented on December 02, 2024
Very helpful
UNITED STATES
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Director2 commented on December 02, 2024
is this still valid?
Anonymous
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Meerwais commented on December 02, 2024
the best approach.
Anonymous
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Chaw commented on December 02, 2024
I needed to do some note taking and marking some questions to go back and review but this online version does not have those features. So I bought the full version and used the PDF.
Singapore
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gg commented on December 01, 2024
it seems ok the questions and answers look legit.
Anonymous
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Priya commented on December 01, 2024
Help before exam good practice questions
INDIA
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Priya commented on December 01, 2024
Very useful
INDIA
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Sheffie commented on December 01, 2024
Helping me get used to the exam style
UNITED STATES
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Sheffie commented on December 01, 2024
Helps me get used to the type of questions
UNITED STATES
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African-Amazigh commented on December 01, 2024
is this Exam the real NCM-MCI 6.5 Exam ? is it valide ?
Anonymous
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SPH commented on December 01, 2024
super helpful questions
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Shean commented on November 30, 2024
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NETHERLANDS
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Babu commented on November 30, 2024
I did this exam this past Friday. All went great. Passed with 94%.
India
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Elimu commented on November 30, 2024
A good way to practice
Anonymous
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Sobhash commented on November 30, 2024
To those who are going for this exam and wondering if any passed. I wrote this exam. The exam is extremely hard and tricky. Luckily I prepared well and bought the full version of this exam dump which included most of the exam questions. However some answers were incomplete. But overall a fantastic resource well worth the money.
UNITED STATES
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Juan Alvarez commented on November 29, 2024
Good content
Anonymous
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Chela commented on November 29, 2024
Great for Exam preparation! Did it in Nov and Passed the first attempt.
Anonymous
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nahdus commented on November 29, 2024
all comments are original?
Anonymous
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Sanjay Dinda commented on November 29, 2024
So far all good
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Naveen Ahlam commented on November 29, 2024
Great stuff
Anonymous
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nancy commented on November 29, 2024
Very helpful
Anonymous
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M commented on November 29, 2024
Is this still valid ?
SLOVAKIA (Slovak Republic)
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Mira commented on November 29, 2024
Great tool and questions!
Anonymous
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Joaquin commented on November 29, 2024
These are good questions.
Anonymous
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Joaquin commented on November 29, 2024
Good questions.
Anonymous
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naveen naveen commented on November 29, 2024
Very useful
Anonymous
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Kadeer commented on November 29, 2024
Very professional support. I sent an email about the full version of this exam I purchased and they replied within 5 minutes and setup everything for me. I ended up passing my exam with this dump. I highly recommend.
Singapore
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hello commented on November 28, 2024
Great collection of the questions covering all aspects
INDONESIA
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Chaminda commented on November 28, 2024
great papers
Anonymous
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