Free ADX261 Exam Braindumps (page: 1)

Page 1 of 50

Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

  1. Configure Process Builder
  2. Activate a Validation Rule
  3. Define Case Escalation Rules
  4. Create a Case Macro

Answer(s): D



A consultant has been hired to integrate a client's phone system with the Salesforce Service Console.
What are two key considerations for this integration? Choose 2 answers

  1. CTI Adapter configuration
  2. Lightning Console enablement
  3. Call Center Definition File creation
  4. Service Console case creation configuration

Answer(s): A,C



Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement.
Which feature should the Consultant consider?

  1. Omni-Channel
  2. Entitlements
  3. Case Escalation
  4. Case Milestones

Answer(s): B



The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.
Which two reports should the contact center manager present to executive management? Choose 2 answers

  1. Number of cases closed by self-service users.
  2. Average call handle time by team.
  3. Number of Knowledge articles created each month.
  4. Number of cases created using Communities by month.

Answer(s): A,D



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Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

good 1/9/2024 6:11:23 AM
good questions
FRANCE
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Mangesh 1/9/2024 12:15:50 AM
very helpful
UNITED STATES
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Ashu 1/8/2024 8:33:24 PM
Good for preparation
UNITED STATES
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Neela Para 1/8/2024 6:39:04 PM
Really good and covers many areas explaining the answer.
NEW ZEALAND
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tty 1/8/2024 3:36:40 PM
perfect exam to pass security +
UNITED STATES
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TTY 1/8/2024 3:28:10 PM
this exams are very useful so study hard.
UNITED STATES
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Joy 1/8/2024 5:59:28 AM
Am preparing my exam
Anonymous
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Aniket Ghadge 1/7/2024 2:38:24 PM
Just tried to resolve the questions as per my knowledge
Anonymous
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DC 1/7/2024 10:17:49 AM
Great practice! Thanks
UNITED STATES
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Farhan Shaikh 1/7/2024 4:12:53 AM
Realy Good space for prectice
INDIA
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ServiceNow Lover 1/6/2024 9:43:21 PM
Thank you for providing these braindumps.
Anonymous
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Itumeleng 1/6/2024 12:53:21 PM
Im preparing for exams
Anonymous
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P 1/6/2024 11:22:35 AM
good matter
Anonymous
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Rizwan 1/6/2024 2:18:09 AM
Very Helpful
INDIA
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ST 1/6/2024 1:32:36 AM
There is an incorrect word in the questions. For example, in the question no.1, there is a word "speci c". But the actual word is "specific. These mistakes can make this site difficult to understand in some cases.
INDIA
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Anonymous 1/5/2024 11:59:54 AM
The answer to Question 20 is (C), whereas (D) talks about data breach notification
INDIA
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snowbro 1/5/2024 11:02:16 AM
nice, first step to exams
INDIA
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Miruna 1/5/2024 7:02:47 AM
Q12: Which type of bias results from data being labeled according to stereotypes? correct answer is A = Association = Data that are labeled according to stereotypes Societal bias reproduces the results of past prejudice toward historically marginalized groups.
Anonymous
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ola 1/5/2024 6:37:54 AM
When a switch is used to connect multiple devices together it creates a _____ and _____ star topology.
Anonymous
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Sachin Bedi 1/5/2024 4:47:56 AM
Good Questions
Anonymous
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Tom 1/5/2024 2:32:46 AM
I am confused about the answers to the questions. Do you know if the answers are correct?
KOREA REPUBLIC OF
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Fon 1/5/2024 1:29:03 AM
Q40 is wrong, correct reponse is 'Accept' template is enabled by default in R81.20
AUSTRALIA
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Anna 1/5/2024 1:12:18 AM
I am confused about the answers to the questions. Are the answers correct?
KOREA REPUBLIC OF
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Mubashir Janjua 1/4/2024 9:58:14 PM
It is great to practice the exam
Anonymous
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ROOOOOOOOO 1/4/2024 7:15:18 PM
I wanted to let you know that I bought your practice tests after failing the Amazon Web Services SAA-C03 exam last month. Your tests really helped me to focus on my mistakes and improve my skills. Today I passed with great score! Thank you
Anonymous
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Carlos 1/4/2024 5:32:46 PM
Good questions
Anonymous
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Mahmo 1/4/2024 1:50:38 PM
Goood qusetion
Anonymous
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Mahmoud 1/4/2024 1:49:18 PM
Berfect qusetion
Anonymous
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Satin 1/4/2024 2:10:16 AM
Very helpful questions
UNITED STATES
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MH 1/4/2024 2:02:49 AM
Good ducuments
Anonymous
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Satin 1/4/2024 1:12:44 AM
very helpful
UNITED STATES
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Chandni 1/3/2024 2:10:41 PM
useful for exam practice
UNITED STATES
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D 1/3/2024 8:04:09 AM
Answer (All of the above) for Question #11 is wrong. Only Sprint Retrospective is required by Scrum - all the others even do not exist as mandatory parts.
Anonymous
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JO 1/3/2024 4:36:41 AM
Q8 Wrong Answer Should be C.
Anonymous
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