Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 49 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Accept: Acknowledge the risk and choose not to take additional action.
• Transfer: Shift the risk or its financial impact to another party, such as through insurance or outsourcing.
• Mitigate: Reduce the likelihood or impact of the risk, such as by implementing security controls.
• Avoid: Eliminate the activity or condition that creates the risk.

• Prevention costs: Avoiding defects, such as staff training and improved product design. The company has invested in these.
• Appraisal costs: Detecting defects before products reach customers, such as inspection and testing. The planned batch sampling has not been implemented.
• Internal failure costs: Correcting defects found before delivery.
• External failure costs: Dealing with defects after delivery, such as refunds, replacements, complaints and lost sales.

• Secret scope: A named container that groups related secrets and defines access permissions. Example: finance-prod.
• Secret key: The name of an individual secret stored inside that scope. Example: db-password.

text 
Scope: finance-prod 
  Key: db-username 
  Key: db-password

python 
dbutils.secrets.get( 
    scope="finance-prod", 
    key="db-password" 
)

• Advanced Persistent Threat (APT): A sustained, targeted attack campaign or attacker group—not a vulnerability.
• Trojan: Malware disguised as legitimate software.
• Stealthware: A general term for malware designed to avoid detection; it does not specifically mean an unknown vulnerability.

• Documented and formally requested
• Analyzed for security, cost, and operational impact
• Reviewed and approved by the appropriate personnel
• Tested before implementation
• Tracked and reversible if problems occur

• Risk management process: Identifies and evaluates risk, but does not directly authorize design changes.
• Product design process: Applies primarily while creating or developing the product.
• Design review process: May have identified the issues, but the next step for changing an already released design is controlled change management.

• Uses on-premises data or resources
• Runs components in the cloud
• Can scale across multiple cloud environments when demand increases

• Public cloud: Resources are hosted entirely by a cloud provider.
• Private cloud: Resources are dedicated to one organization, usually in its own environment.
• Hybrid: Combines on-premises and cloud resources.

• BCP (Business Continuity Plan): Ensures the organization can continue its broader business operations during and after a disruption. It is broader than the IT-focused recovery required here.
• Communication plan: Defines how information is shared with employees, the public, and other stakeholders; it does not restore systems.
• IRP (Incident Response Plan): Handles and contains security incidents, such as malware or unauthorized access. A tornado is a disaster, not primarily a cybersecurity incident.

• Remote and global access: Employees can authenticate from anywhere, not just a specific location.
• Seamless login: The device can authenticate in the background, reducing repeated password or MFA prompts.
• Minimal equipment: It uses devices employees already have, rather than requiring separate hardware.

• Geotagging: Identifies location but is not a complete authentication method and can be spoofed.
• Smart cards: Can provide strong authentication, but require cards and often readers, adding equipment and user steps.
• Time-based logins: Restrict access by time but do not verify the user or device adequately.

1. Create a custom Sensitive Information Type (SIT) in the Microsoft Purview portal.
2. Use a regular expression to match the 32-character alphanumeric account number.
3. Reference that SIT in the DLP policy protecting SharePoint Online.

• Format-based data ? custom SIT with RegEx
• Built-in sensitive data ? Microsoft-provided SIT
• Document classification/protection ? sensitivity labels
• Security investigation queries ? Advanced Hunting, not DLP detection

• A. Microsoft 365 group with Assigned membership
• C. Microsoft 365 group with Dynamic User membership

Why?

• Assigned membership: You explicitly add User1, User2, and User3.
• Dynamic User membership: Membership is automatically determined by a rule based on user attributes.

Why the other options are incorrect

• B and D: Security groups do not support the Microsoft 365 group expiration policy.
• E: Dynamic Device groups are intended for devices, not these users, and are also security groups.

• Customer: Dual
• Date: Dual
• Sales: DirectQuery
• SalesAggregate: Import

• Sales – DirectQuery: Near-real-time data should not rely on an imported cache. DirectQuery sends queries to the source when visuals are loaded, allowing recent sales data to appear.
• SalesAggregate – Import: A weekly refresh is sufficient, and imported data generally gives faster visual performance because it is stored in Power BI’s in-memory cache.
• Customer and Date – Dual: These are dimension tables used with both the DirectQuery Sales table and the imported SalesAggregate table. Dual allows Power BI to use cached data when possible, while still behaving appropriately in queries involving DirectQuery data. This can improve performance and reduce unnecessary limited relationships.

Correct choices

• DB1: Azure Data Box Heavy
• Virtual machines: Azure Migrate

Why

• Replication with minimal downtime
• A test migration
• Final cutover after validation

• ADF: Automatic Document Feeder; a printer/scanner hardware component.
• USB: A short-range wired connection, not a protocol for accessing a remote shared folder.
• PCL: Printer Control Language; it describes how print jobs are formatted, not how files or printers are shared over a network.

• Each Azure VM must have at least one network interface (NIC).
• A single NIC can have:

• Therefore, each of the five VMs needs only one NIC:

• Works across SaaS and internal applications: TOTP is widely supported by authentication systems and can be integrated into many applications.
• Device manufacturer agnostic: A hardware token or authenticator application can generate the code without depending on a specific computer or phone manufacturer.
• Offline capability: The code is generated locally using a shared secret and the current time; an internet connection or cellular service is not required.

• Username and password: May work offline but provides weaker authentication and does not meet the intended improvement in security.
• Biometrics: Can depend on device hardware, operating-system support, and enrollment mechanisms.
• SMS verification: Requires cellular connectivity and is vulnerable to threats such as SIM swapping.

• Reviewing security policies and standards checks whether controls are documented, not whether they work.
• Reviewing security logs may show that monitoring is occurring, but does not directly establish that preventive controls are effective.
• Analyzing technical security practices is broad and may assess implementation, but it is less objective than an actual controlled attack.

• Design/compliance effectiveness: policies, standards, and procedures
• Operational effectiveness: logs, records, and evidence that controls operate
• Technical security effectiveness: penetration testing or vulnerability testing

• B: Developer Edition has limited user, storage, and data-volume capacity, making realistic community testing difficult.
• C: A Developer Edition org cannot contain sandboxes, so it cannot provide separate environments for development, integration, and UAT.
• E: A standalone Developer Edition org is not part of the production org’s deployment path, so change sets cannot be used to deploy from it directly to that production org. The team would need Metadata API, Salesforce CLI, or another deployment method.

• Employees can use approved devices from remote locations or worldwide offices.
• Users do not need to carry or insert extra hardware.
• It helps prevent account takeovers from unknown devices.

• Geotagging: Restricts access based on location, which could interfere with remote work and travel.
• Smart cards: Require additional physical equipment and card readers.
• Time-based logins: Limit access according to time but do not strongly bind access to an authorized user device.

• Normalize casing in the data source—for example, convert all values to uppercase or lowercase.
• Add an index key to provide a unique, stable identifier for each row or value.

sql 
CREATE TABLE my_table 
USING CSV 
OPTIONS (path '/path/to/csv');

sql 
CREATE TABLE my_table 
USING CSV 
LOCATION '/path/to/csv';

• USING CSV specifies the file format.
• path or LOCATION specifies where the files are stored.
• USING DELTA would be used only when the source data is in Delta format.
• FROM is used in a SELECT statement, not normally as the format declaration in CREATE TABLE.

• Code suggestions: Inline completions as you write code, such as lines, functions, or blocks.
• Chat: An interactive interface for asking questions, explaining code, generating code, and helping with debugging.

• Knowledge Base: Not listed as a standard Copilot Individual IDE feature in this context.
• Pull Request Diff Analysis: More closely associated with GitHub-based code review or pull-request features, not the core Individual IDE extension capabilities.

• A laptop
• Software access
• A password reset
• A mobile phone

• They run behind the scenes — applies more to automation or workflows.
• They are optional — catalog items are fundamental to a request-based catalog.
• They provide options — variables and variable options collect the requester’s choices for an item; they are not the catalog item itself.

• AWS Audit Manager continuously collects evidence from AWS services and helps assess whether workloads comply with regulatory frameworks and internal policies. It can produce audit-ready reports.
• AWS Config records resource configurations and evaluates them against compliance rules. For example, it can check whether encryption, logging, or access settings meet company requirements.

• Amazon Inspector identifies software vulnerabilities and unintended network exposure, not general policy or regulatory compliance.
• Amazon CloudWatch monitors metrics, logs, and operational events, but is not primarily a compliance assessment service.
• AWS CloudTrail records API activity for auditing and investigation. It supports compliance, but does not itself provide the structured compliance assessment capabilities of Audit Manager and Config.

• D — Create sibling resource pools for the Production VMs and Test VMs.

• B — Configure a memory reservation on the Production resource pool.

• Shares only determine relative priority when resources are scarce; they do not guarantee memory.
• A parent resource pool alone does not provide a guarantee.
• A child pool for Test VMs does not reserve memory for Production.

• Planning and designing products and services
• Developing and delivering them
• Managing risks, suppliers, and resources
• Measuring performance
• Continually improving value delivery

• Value stream steps describe activities used to create and deliver value; they do not themselves provide the broader capabilities.
• Vision and operating model provide direction and structure, but they are not the practical management capabilities that enable the work.
• Value chain is the operating model showing how activities combine to create value; it is enabled by practices and resources.

• Inherent risk: Risk that exists before controls are implemented.
• Avoided risk: Risk eliminated by choosing not to perform the risky activity.
• Operational risk: Risk arising from failures in processes, people, systems, or daily operations.

• Red team: Simulates attackers; exploits weaknesses to test security.
• Blue team: Defends systems; monitors, detects, and responds to attacks.
• Purple team: Combines red- and blue-team efforts to improve detection and defense.
• White team: Oversees or manages the test, defining rules, scope, and authorization.

• Prevent connections to malware command-and-control servers
• Identify infected systems making those DNS requests
• Collect information for incident response

• A: Attackers do not normally use sinkholes to map a company’s domain structure.
• B: Redirecting employees from legitimate sites to attacker-owned sites describes malicious DNS manipulation, not a defensive sinkhole.
• D: Attracting attackers away from real resources is more closely associated with a honeypot or deception system.

• DB1 (500 TB): Azure Data Box Heavy

• Virtual machines: Azure Migrate

• Access controls — ensuring only authorized users can access it.
• Encryption — protecting the data if it is intercepted or exposed.

• Regional leads — Customer Community Plus

• Capacity planners — External Identity

• Customer Community does not provide the enhanced reporting/dashboard access required by regional leads.
• An Identity license is generally for internal Salesforce identity use and does not fit the external capacity-planning users as well as External Identity.

• SQL injection
• Cross-site scripting (XSS)
• Malicious or malformed web requests
• Some application-layer abuse

• Layer 4 firewall: Filters based mainly on IP addresses, ports, and connections; it lacks detailed web-request inspection.
• NGFW: Provides broader network security, but a WAF is more specialized for protecting web applications.
• UTM: Combines multiple security functions, but it is not necessarily optimized for web-application protection.

• Azure creates a corresponding service principal in Microsoft Entra ID.
• The identity’s lifecycle is tied to the Azure resource.
• If the resource is deleted, Azure automatically deletes the identity.
• Only the associated resource can use that identity to request tokens.
• You can grant the identity permissions to access services such as Key Vault or Storage without storing credentials in code.

sql 
GRANT ALTER ON SCHEMA::schemaA TO User1;

• TRUNCATE TABLE is a DDL operation, not a normal DELETE.
• Having DELETE permission on a table is not sufficient to truncate it.
• The minimum relevant permission is ALTER on the table.
• Granting ALTER on SCHEMA::schemaA allows the user to truncate tables within schemaA.
• It does not grant equivalent permissions on schemaB or schemaC, satisfying least privilege.

• Accept: Acknowledging the risk without taking additional action.
• Transfer: Shifting the risk’s impact to a third party, such as through insurance or outsourcing.
• Mitigate: Reducing the likelihood or impact of the risk through security controls.
• Avoid: Eliminating the activity or process that creates the risk.

• Data Category Groups e categorias;
• Visibilidade dessas categorias para perfis ou permission sets.

• B e C: regras de compartilhamento não são o mecanismo apropriado para restringir resultados de busca do Knowledge por divisão.
• D: a role hierarchy não é o mecanismo principal para controlar a visibilidade de categorias do Knowledge. Além disso, a configuração correta é atribuir visibilidade a perfis ou permission sets.

• Tokenization: Replaces the value with a nonsensitive token, often reversible through a secure token vault.
• Hashing: Converts data into a one-way fixed-length value, generally used for integrity checks or password storage.
• Obfuscation: A broad term for making data difficult to understand; it is less precise than masking in this context.

1. You try to access a cloud application, such as accounting software.
2. The application redirects you to the company’s IdP.
3. You authenticate with the IdP.
4. The IdP sends a digitally signed SAML assertion to the application.
5. The application validates the assertion and grants access.

• The user’s identity
• Whether authentication succeeded
• Roles or group membership
• Access-related attributes

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: A sophisticated attack sponsored by a government.
• Shadow IT: Unapproved technology or access methods used by employees.

1. Get Data > Folder

1. Expand the Attributes column

1. Remove the Content column

• Folder connector: lists files and their metadata, but also includes a Content binary column.
• Combine Files: processes and combines the actual CSV contents, which is explicitly disallowed here.

• D — Value analysis: Correct. It examines an existing product to identify ways of reducing its cost while still providing the required functions, quality and reliability.
• E — Kaizen costing: Correct. It involves making continuous, small improvements and cost reductions while the product is already in production.

• Functional analysis: It is not limited to minimizing the cost of the originally defined functions. It examines what functions are required and how they can be provided at the lowest overall cost.
• Value engineering: Usually applies to the design and development of a new product, rather than being a fundamental redesign of existing organisational processes. That description is closer to business process re-engineering.
• Target costing: The target cost is generally established during the product development stage, before production begins. It is not continuously reset while the product is in production.

• Gaia Portal: Controlled by Gaia administration settings, not SmartConsole Trusted Clients.
• SSH: Controlled by Gaia or operating-system SSH access settings.
• Security Gateway(s): SmartConsole connects to the Security Management Server, not directly to gateways for this purpose.

• A — Too infrequent: Formal strategies are often reviewed only every three to five years. This can make the organisation slow to respond to rapid changes in technology, competitors, regulation or customer needs.

• C — Relies on predicting the future: The approach assumes senior managers can make reasonably reliable forecasts and assumptions. In uncertain environments, these assumptions may quickly become invalid.

• E — Can restrict radical innovation: Formal planning tends to favour existing information, established objectives and incremental improvements. This may discourage experimental or highly innovative strategies that emerge from lower levels of the organisation.

• B concerns the difficulty of achieving competitive advantage through core competences when competing with focused specialists. It is not specifically a drawback of the formal top-down planning process.
• D is an activity organisations should undertake—continuous monitoring—not a drawback of the approach itself.

• Modelo de embeddings de texto: trabalha principalmente com texto, não sendo adequado para imagens.
• Modelo generativo multimodal: pode interpretar ou gerar conteúdo de vários tipos, mas não é a opção específica para busca por similaridade.
• Modelo de geração de imagens: cria imagens a partir de entradas, não realiza busca multimodal.

• CSIRT: A Computer Security Incident Response Team that handles and coordinates incident response.
• CVSS: A scoring system used to rate the severity of vulnerabilities.
• SOAR: Security Orchestration, Automation, and Response technology used to automate security workflows.

• Transfer — przeniesienie skutków lub kosztów ryzyka na inna organizacje, np. przez ubezpieczenie lub umowe.
• Akceptacja — firma swiadomie przyjmuje ryzyko bez dodatkowych dzialan.
• Mitigacja — zmniejszenie prawdopodobienstwa wystapienia ryzyka lub jego wplywu, np. przez wdrozenie kontroli bezpieczenstwa.
• Unikanie — calkowite wyeliminowanie ryzykownej dzialalnosci.

• Virtual machine disks
• Databases
• Storage accounts
• File systems

• Site-to-site VPN: protects data moving between networks
• HTTPS: protects data moving between a client and website
• Encrypted email: generally protects the message while being transmitted

• At rest = stored data
• In transit = moving data
• In use = data currently being processed by a system