Free CRT-211 Exam Braindumps

A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

  1. The contact owner has not selected the option to share contacts with others in the role hierarchy.
  2. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
  3. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
  4. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

Answer(s): C



AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

  1. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
  2. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
  3. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
  4. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

Answer(s): B



A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

  1. The contact has not been manually shared with the manager.
  2. Contact sharing settings have Grant Access Using Hierarchies unchecked.
  3. Contact sharing settings are Private.
  4. The contact is not linked to an account.

Answer(s): C



Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

  1. Create a sharing rule to share all price books to sales users.
  2. Manually share each price book to the sales users roles.
  3. Set the organization-wide default for price book to Use.
  4. Clone all custom price books from the standard price book.

Answer(s): C



A sales manager wants to edit the opportunities entered by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution?

  1. Change the opportunity's Organization-wide default setting to Public Read/Write.
  2. Redefine the role hierarchy by enabling "grant access using hierarchies."
  3. Create a permission set and associate Edit opportunity to the user record.
  4. Enabling team selling on the Opportunity object to grant Read/Write access.

Answer(s): C