AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?
- Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
- Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
- Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
- Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.
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