QUESTION: 57

Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Lightning Web Component
Approval Process
Workflow Field Update
Process Builder

Answer(s): D

Explanation:

Process Builder is an automation tool that allows you to create processes that perform actions based on criteria that you specify. You can use Process Builder to update fields on related records when a record is created or updated. To meet the requirement of updating the parent object Referral when the Referral Date field is updated on the custom object Referral Source, you need to create a process that triggers when a Referral Source record is updated, checks if the Referral Date field has changed, and updates the Referral Date field on the related Referral record.

Reference:

https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

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QUESTION: 58

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.

What should the administrator use to achieve this?

Related Lookup Filters
Compact Layout Editor
Page Layout editor
Search Layout Editor

Answer(s): C

Explanation:

Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can also use page layout editor to customize related lists on detail pages by adding or removing fields, changing column order, sorting records, etc. To meet the requirement of showing different fields on the Case related list from the Account record for Sales and Customer Care users, you need to use page layout editor to modify the related list properties for each page layout assigned to those users.

Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_layoutrelatedlists.htm&type=5

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QUESTION: 59

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

Auto-Response Rules
Email Alerts
Knowledge Articles
Assignment Rules

Answer(s): C

Explanation:

Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments.

Reference:

https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5

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QUESTION: 60

Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?

Permission sets
Organization-wide defaults
Marketing user checkbox
Field-level security

Answer(s): A

Explanation:

Permission sets are used to grant additional permissions and access settings to individual users without changing their profiles or requiring a new profile to be created. You can use permission sets to extend users' functional access without changing their existing profiles. To meet the request of giving comprehensive edit access on Campaigns to a few marketing users who have read-only access by default, you need to create a permission set with edit access on Campaigns and assign it to those users.

Reference:

https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

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Free TVB-201 Exam Braindumps (page: 15)

QUESTION: 57

Explanation:

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QUESTION: 58

Explanation:

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QUESTION: 59

Explanation:

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QUESTION: 60

Explanation:

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