DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers
Answer(s): A,D
Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.
https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget?
Answer(s): B
To save time and budget, you can check the AppExchange for prebuilt solutions that can be easily customized for your needs. AppExchange is a marketplace for apps, components, and consulting services that extend Salesforce functionality.
https://appexchange.salesforce.com/
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement?
Answer(s): D
Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions and instructions, and use flow logic to update records or send notifications.
https://trailhead.salesforce.com/content/learn/modules/screen-flows/get-started-with- screen-flows https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured?
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
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