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Free CIS-CSM Exam Braindumps (page: 15)

Page 15 of 57
PDF with 241 Questions

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

  1. True
  2. False

Answer(s): A



Which of the following are best practice with regard to data imports? (Choose two.)

  1. When importing to multiple instances import to each instance separately.
  2. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
  3. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
  4. Images embedded in Knowledge Articles should be uploaded separately.

Answer(s): C,D



Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

  1. True
  2. False

Answer(s): B



What is the purpose of the Guided Decisions capability?

  1. Provide agents with an escalation guide
  2. Guide agents through account management
  3. Dynamically guide agents to help resolve complex cases
  4. Provide agents with a knowledge guide

Answer(s): C



Page 15 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
upvote

Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote