QUESTION: 109

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades. How many sequential project phases and exit gates are there in the Now Create Methodology?

Three
Five
Four
Six

Answer(s): B

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QUESTION: 110

From which one of the following can an agent create a CSM Case:

Human Resource Application
Incident Management
Chat
Special Handling Note

Answer(s): C

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QUESTION: 111

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

The major case candidate becomes a major case
A new major case is created and the major case candidate is added as a child to the major case
The major case candidate requires an approval from the major issue manager
The major case candidate is closed and a new major case is created

Answer(s): B

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QUESTION: 112

What types of escalation templates can be created? (Choose two.)

Case
Sold Product
Consumer
Account

Answer(s): A,D

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Free CIS-CSM Exam Braindumps (page: 28)

QUESTION: 109

QUESTION: 110

QUESTION: 111

QUESTION: 112