External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. Which of the following can they approve in relation to cases via the portals?
Answer(s): B
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)
Answer(s): A,C,D
Based on which out-of-box attributes can Special handling Notes be applied to cases? (Choose three.)
Answer(s): C,D,E
As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?
Answer(s): C
What feature does the Product Model and Catalog Items Relationship plugin enable?
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