Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?
Answer(s): B
What types of escalation templates can be created? (Choose two.)
Answer(s): A,D
What are the recommended good practices when running implementation workshops? (Choose three.)
Answer(s): A,D,E
What is the specific type of catalog item called that allows users to create task-based records, such as case records, from the Service Catalog?
Out-of-box, which functionality handles state transitioning for case management?
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