QUESTION: 89

Name a security benefit gained from using scoped applications:

Prevents changes to tables without explicit permission from IT
Prevents third party integrations
Limits accessibility to other applications in the instance
Limits the number of update sets that can be applied

Answer(s): C

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

CSM Query Rules
Data Policies
Filtered Lists
Access Types

Answer(s): A

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QUESTION: 91

In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

When one support group reaches capacity the work item is automatically routed to another group
Uses matching and assignment rules to send work items to the agent with the highest availability
Routes cases to different groups based on their skill set and availability
Uses matching and assignment rules to send work items to the agent with the most capacity

Answer(s): A

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