What do blue circles in the timeline of a case form represent?
Answer(s): B
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
Answer(s): C,D
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
Answer(s): B,D
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
Answer(s): A,B,C,E
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CSM User Commented on February 11, 2025 Preparing for CIS-CSM Anonymous
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Nathan Commented on January 10, 2023 Passed my exam today. This is a good start to 2023. UNITED STATES
Nathan Commented on January 10, 2023 passed my exam today. this is a good start to 2023. UNITED STATES