What are the four tiers of Capability Blueprint?
Answer(s): C
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is the alm_asset table.The alm_asset table stores the records of all the assets in the system, regardless of their type or class.When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in the alm_hardware table. The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only.The migration script also updates the references and relationships of the migrated assets to the new table.The migration script runs only once and does not affect the future creation or update of asset records.
Asset table - Product Documentation: San Diego - ServiceNow Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
Answer(s): B
According to the Hardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.To activate the HAM plugin, you need to request it from the HI Customer Service System. Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform. The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation. Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance.
Hardware Asset Management documentationHardware Asset Management - Product Documentation: Tokyo - ServiceNow
A component is considered an IT asset when you want to: (Choose three.)
Answer(s): B,C,E
A component is considered an IT asset when you want to perform hardware asset management(HAM) activities on it.HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems.HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal.Some of the HAM activities that require a component to be an IT asset are:Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component.Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback.Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired.Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.The other options that are not HAM activities are:Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity. Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state. This is also a CM activity, not a HAM activity.
1: Hardware Asset Management2: What is Hardware Asset Management?
Which is NOT considered an asset?
Answer(s): A
According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management.
What is Hardware Asset Management?
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