Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate.
What else must be done to allow the Link to work?
- The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- You must create a custom ACL to allow the link to work.
- The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
- You must change Scope for the link to work.
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