ServiceNow CIS-HR Exam
Certified Implementation Specialist - Human Resources (Page 3 )

Updated On: 30-Jan-2026

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate.
What else must be done to allow the Link to work?

  1. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
  2. You must create a custom ACL to allow the link to work.
  3. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
  4. You must change Scope for the link to work.

Answer(s): C



A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?

  1. Create a new lifecycle event for each of the dependent items
  2. Create separate trigger conditions for each of the dependent activities
  3. Create activity containers for the dependent items
  4. Create separate activity sets for each of the dependent activities

Answer(s): C



What kinds of records can be created using HR Service Activities? (Choose two.)

  1. Workflows
  2. Approvals
  3. HR Templates
  4. Tasks

Answer(s): B,D



Which HR Integrations module is used to document the URL, basic integration properties, and inbound and outbound username and password information for a third-party application?

  1. HR Integration Service
  2. HR Schema Mapping
  3. Sources
  4. HR Webservices

Answer(s): C



How can a PDF document on an active HR case be generated? (Choose two.)

  1. Autogenerated by system configuration
  2. By the Subject Person’s manager
  3. By the employee
  4. By the Assigned to person

Answer(s): A,D



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