ServiceNow CIS-SAM Exam Prep
Certified Implementation Specialist - Software Asset Management (Page 2 )

• Correct answer: Orchestration

• Why: To use Workflow and Client Software Distribution (CSD) for automatic software installation on devices, you need the separate license for Orchestration. ITSM and Asset Management cover service/support processes and license tracking, not cross-system automation. Discovery is about finding devices, not deploying software, and Deployment Management (a separate capability) is not the feature that enables CSD installations. Orchestration enables remote actions and software deployment across endpoints via workflows.

• Share files with the wrong people
• Use public links unnecessarily
• Fail to classify sensitive data
• Upload data to unauthorized services
• Misunderstand company sharing policies

• A — Step-up authentication: Helps protect administrator accounts, but does not directly address improper file sharing by users.
• C — Password complexity: Helps reduce password attacks, not accidental data disclosure.
• D — Mobile device management: Secures managed mobile devices, but does not directly control file-sharing behavior across the organization.

1. Yes — One account can manage multiple subscriptions

1. No — You cannot merge two subscriptions into one

1. Yes — A resource belongs to only one subscription

• Custom domains are supported.
• It provides dedicated compute instances.
• It offers enough storage for the applications.
• It supports multiple instances with load balancing between them.
• It is less expensive than higher tiers such as Premium.

• Free and Shared use shared compute and have limited storage, so they cannot meet the dedicated-instance requirement.
• Basic provides dedicated compute and custom domains, but the question’s requirement for the broader multi-instance/load-balancing capability is intended to point to Standard.

• Physical: Protects facilities or equipment, such as locks and security cameras.
• Technical: Uses technology, such as firewalls, encryption, or access controls.
• Operational: Covers day-to-day actions and processes, such as training, backups, or incident response.
• Managerial: Includes policies, standards, risk assessments, and procedures.

• D — Value analysis: Correct. It examines an existing product to identify ways of reducing its cost while still providing the required functions, quality and reliability.
• E — Kaizen costing: Correct. It involves making continuous, small improvements and cost reductions while the product is already in production.

• Functional analysis: It is not limited to minimizing the cost of the originally defined functions. It examines what functions are required and how they can be provided at the lowest overall cost.
• Value engineering: Usually applies to the design and development of a new product, rather than being a fundamental redesign of existing organisational processes. That description is closer to business process re-engineering.
• Target costing: The target cost is generally established during the product development stage, before production begins. It is not continuously reset while the product is in production.

• Build, measure, learn: Create something, assess real feedback or results, and adapt.
• Minimum viable product (MVP): Produce the smallest useful version to test assumptions and reduce uncertainty.
• Fail fast: Test ideas early so that unsuccessful approaches can be identified before significant time or cost is invested.

• Sustainability
• Performance efficiency
• Reliability

• Suspended an operator who correctly refused to use unsafe equipment.
• Rewarded another operator for using the equipment despite the broken safety guard.

• A — Management is not particularly concerned with managing risks.

• B — Employees will perceive that management does not care about health and safety risks.

• C — This factory’s safety record is likely to be poor.

• How quickly the vendor must respond to incidents or requests
• Availability or uptime requirements
• Resolution time targets
• Performance expectations and penalties for failing to meet them

• SOW (Statement of Work): Describes the work, deliverables, scope, and schedule.
• MOA (Memorandum of Agreement): Documents an agreement in which parties commit to specific responsibilities.
• MOU (Memorandum of Understanding): Records a general intention to cooperate; it may not be legally binding.

• A: Not expanding would increase its dependence.
• B: More business from the same corporation would make dependence worse.
• D: Passing work to other minority businesses does not solve its own dependence.
• E: The passage does not suggest that it can force or influence the corporation to give work to others.

• Due diligence: Researching and evaluating a third party before entering or continuing a business relationship.
• Internal audit: Evaluates controls within the organization itself.
• Penetration testing: Actively tests systems for exploitable vulnerabilities.
• Attestation: A formal statement or report—such as a SOC 2 report—provided by an independent party about an organization’s controls.

• Deterrent control: The signs warning people they may be filmed discourage unauthorized or malicious behavior. They may prevent incidents by influencing behavior, but their primary purpose is to deter.
• Detective control: The CCTV system monitors and records activity so security personnel can identify suspicious or unauthorized actions.

• Preventive: Blocks or prevents an incident, such as a lock or access-control system.
• Corrective: Fixes or restores systems after an incident.
• Directive: Tells people what they must do, typically through policies or procedures.
• Compensating: Provides an alternative control when the preferred control cannot be used.

• File hashes
• Strings and metadata
• Binary or code structure
• Known malicious patterns
• Embedded indicators or signatures

• Sandbox: Executes the file in an isolated environment; useful for observing behavior, but usually slower.
• Network traffic analysis: Examines communications generated by a system or application, not the file itself.
• Package monitoring: Tracks software packages or installations and is not the primary method for examining malware signatures.

• IaaS: você gerencia a VM e o sistema operacional.
• PaaS: o Azure gerencia a infraestrutura; você se concentra no aplicativo.

• Preparing and managing datasets
• Building and training machine-learning models
• Testing and evaluating models
• Deploying models as endpoints for predictions

• Amazon SageMaker — charges apply for compute, storage, and other resources used.
• AWS Config — generally charges for configuration recording and rule evaluations.
• Amazon CloudWatch — has a limited free tier, but many metrics, logs, alarms, and API usage can incur charges.

• Form layout
• Related lists
• Dictionary settings
• UI policies
• Client scripts
• Views and field visibility

• Personalization usually affects only the individual user.
• System configuration can affect other users, depending on its scope and conditions.

• A: Concerns task scheduling and avoiding missed runs, not directly sizing the warehouse.
• B: The amount of data in a stream alone does not reliably determine compute needs; the SQL processing is what matters.
• D: A multi-cluster warehouse addresses concurrency, not the compute size needed for one task execution.

Manager role

DAX 
Country[Manager] = USERPRINCIPALNAME()

• Sales
• Human Resources

CFO role

• See sales for all countries
• See no Human Resources data

• Do not restrict the Country table or Sales table.
• Apply a filter to Human Resources that always returns false, such as:

DAX 
FALSE()

• Tracking who accessed or changed customer information
• Detecting unauthorized activity
• Supporting accountability and investigations
• Providing evidence for compliance and incident response

• Single sign-on not enabled: SSO improves convenience and centralized authentication, but it is not essential for access control.
• Complex passwords not required: This weakens authentication, but other controls may reduce the risk.
• Security baseline not consistently applied: A concern, but it is less specific and less immediately damaging than having no activity records at all.

• Namespace: The namespace associated with the code where the checkpoint was set.
• Time: When the checkpoint was captured or executed.

• Exception: Exceptions are viewed through debug logs or execution results, not as the primary Checkpoints tab information.
• Debug Statement: System.debug() output belongs in the Logs tab. A checkpoint captures program state, such as variables and their values, at a specific point in execution.

• Partners first log in to the corporate portal, which uses the shared SAML Identity Provider.
• When they select a Salesforce link, the IdP can send a SAML assertion directly to Salesforce.
• Salesforce validates the assertion and grants access to the Partner Community without requiring another login. This is IdP-initiated SSO because authentication begins outside Salesforce.

• SP-initiated SSO starts when Salesforce sends an authentication request to the IdP. That would be appropriate if users began by visiting Salesforce.
• The Web Server and User Agent OAuth flows are for OAuth authorization, not browser-based SAML federation between an IdP and Salesforce.

• Leaf switches provide access ports for servers, users, and other devices.
• Spine switches provide the backbone between leaf switches.
• Every leaf switch connects to every spine switch, creating a predictable, full-mesh fabric between the two layers.
• Leaf switches do not connect directly to other leaf switches, and spine switches do not connect directly to other spine switches.

• A: Adding both a spine and leaf is unnecessary for simply adding access ports.
• B: It focuses on uplink speed, not the scalable topology.
• D: A single spine connection creates a bottleneck and a single point of failure.

• miami.weyland.com requires a custom domain, which is not available in the Free tier.
• Two instances require a tier that supports scaling out. Standard supports multiple instances.
• SSL support is available in Standard.
• 12 GB of storage exceeds the storage limit of the Basic tier in the older Azure pricing model used by this question.
• Standard provides sufficient storage and features while being cheaper than higher tiers—though higher tiers are not listed here.

• Free/Shared: insufficient features for custom domains, SSL, and multiple instances.
• Basic: supports some production features, but its storage capacity is insufficient for the required 12 GB.

• 255.255.255.128 = /25: 128 total, 126 usable
• 255.255.255.192 = /26: 64 total, 62 usable
• 255.255.255.224 = /27: 32 total, 30 usable
• 255.255.255.240 = /28: 16 total, 14 usable

• One for the network address
• One for the broadcast address

• 8 total addresses
• 6 usable addresses
• Mask: 255.255.255.248

• Design Studio > Emails ? create an email-template folder
• Design Studio > Landing Pages ? create a landing-page-template folder
• Add the relevant assets to each folder
• Right-click the folder and choose Share Folder
• Select the destination workspaces

• One network address
• Two usable host addresses—one for each router
• One broadcast address

• Router A: 10.2.1.1
• Router B: 10.2.1.2

• The ERSPAN source is the device or interface whose traffic is being copied.
• The ERSPAN destination is the device receiving the encapsulated copy and forwarding it to the traffic analyzer.
• The local monitor session number is locally significant. Therefore, the source and destination do not need matching session IDs such as 47 or 48.
• The erspan-id identifies the ERSPAN stream and must correspond between the source and destination configuration.

• FTP — Transfers files using a client/server model and supports authentication. It uses separate control and data connections.
• TFTP — A very simple file-transfer protocol with no authentication and minimal features. Commonly used to transfer router or switch configuration files and IOS images.
• SCP — Securely copies files over SSH. It provides encryption and authentication.
• SFTP — Also transfers files securely through SSH, but provides more file-management capabilities than traditional SCP.
• HTTP/HTTPS — Primarily web protocols, but can also download files; HTTPS encrypts the session.

• TFTP = simple, unauthenticated file transfer
• FTP = file transfer with authentication, but not inherently encrypted
• SCP/SFTP = secure file transfer using SSH

• GPS coordinates
• Date and time the image was taken
• Camera or device information
• Image dimensions and software used

• Log data: Records generated by systems or applications, not normally embedded in image files.
• Encrypted data: Information intentionally encoded to prevent unauthorized access.
• Sensitive data: A broad classification, not the specific type of information being extracted.

• Render thousands of animation frames
• Generate product images in multiple sizes
• Apply filters or transformations to a large image collection
• Produce visual effects for a video

• Free: Doesn’t support the required custom domain and SSL configuration.
• Shared: Doesn’t provide the required SSL support or scalability.
• Basic: Supports multiple instances and SSL, but its storage limit is insufficient for the required 12 GB.
• Standard: Supports:

• Response and resolution times
• Availability or uptime
• Performance targets
• Support obligations
• Penalties for failing to meet commitments

• SOW (Statement of Work): Describes the work, deliverables, scope, and tasks.
• MOA (Memorandum of Agreement): Documents a formal agreement about roles or responsibilities.
• MOU (Memorandum of Understanding): Records a general mutual understanding, often without detailed service metrics.

• Additional running costs: $800
• Less depreciation: $300

• The $100 reduction in fixed production overhead absorbed is only an accounting reallocation. It does not represent an actual saving in total fixed overhead.

• A: It allows for branching and merging...

• C: It allows multiple engineers to work against the same code and configuration files and manage differences and conflicts.

• B: Build automation and infrastructure provisioning are handled by CI/CD and automation tools, not by version control alone.
• D: User Stories and backlogs are managed by project-management tools.
• E: Version control stores and tracks code, but it does not itself ensure that developers write effective unit tests.

• A — Improved management of storage space: Correct.

• B — Improved supplier relationships: Correct.

• C — Improved pricing decisions: Correct.

• D — Non-product-specific costs must be apportioned: Incorrect.

• E — Profitability of each customer group: Incorrect.

• Employees can work from any location, including remote sites and offices worldwide.
• Login can be relatively seamless after the device is registered.
• It does not require distributing additional physical authentication equipment.

• Geotagging: Identifies location, but location alone is not a strong authentication method and may prevent legitimate remote access.
• Smart cards: Provide strong authentication but require card readers and physical cards, increasing equipment and management requirements.
• Time-based logins: Typically involve one-time codes that users must enter, making the experience less seamless and potentially requiring a token or authenticator app.

• Code signing: Verifies the software’s authenticity and integrity; it does not hide the source code or prevent reverse engineering.
• Tokenization: Replaces sensitive data with tokens, mainly for protecting data such as payment information—not software logic.
• Blockchain: Provides a tamper-resistant record of transactions or data; it does not protect compiled code from analysis.

• True positive: The scan reports a vulnerability that really exists.
• False positive: The scan reports a vulnerability that does not exist.
• True negative: The scan correctly reports no vulnerability.
• False negative: The scan fails to detect a vulnerability that is actually present.

• ?? ?? ?? ??
• ?? NFS ?? SMB ?? ??
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• B: ????? NFS ? Snowball Edge? ?? ?? ? AWS? ?? ? S3
• D: ????? NFS ? ????/Direct Connect ? File Gateway ? S3

• Static IP address: Not needed if the workstation already has network connectivity.
• Subnet mask: Incorrect subnetting would usually prevent local communication, including pinging the server.
• Default gateway: Primarily affects communication outside the local network; it does not normally prevent finding an internal domain controller.

• Endpoint Manager: manages hosts and sensor-related settings.
• Falcon Investigator: supports investigation and analysis, but does not necessarily grant RTR access.
• Remediation Manager: handles remediation-related actions rather than interactive host access.

apex 
Set<Id> accountIds = new Set<Id>{ accountId1, accountId2 }; 


List<Account> accounts = [ 
    SELECT Id, Name 
    FROM Account 
    WHERE Id IN :accountIds 
];

• A: LIMIT accepts a number, not a collection of IDs.
• B: Set.containsAll() checks set contents in Apex; it does not filter SOQL results.
• C: Database.query() accepts a dynamic SOQL string, not a Set<Id> directly.

• Disable default accounts: Default or unused accounts may have known usernames or predictable settings, making them targets. They should be disabled, removed, or securely configured.
• Remove unnecessary services: Every running service creates potential vulnerabilities. Removing services the server does not need reduces exploitable entry points.

• Add the server to the asset inventory: Important for asset management, but not a hardening step.
• Document default passwords: Default passwords should be changed or eliminated—not documented for continued use.
• Send server logs to the SIEM: Valuable for monitoring and detection, but generally performed as part of logging/monitoring configuration.
• Join the server to the corporate domain: May be necessary operationally, but does not itself harden the server.

1. Search & Intelligence in the Microsoft 365 admin center — No

1. Audit in the Microsoft Defender portal — Yes

1. Audit in the Microsoft Purview portal — Yes

1. Install a Cassandra-compatible ODBC driver.
2. Configure a data source name (DSN), if required.
3. In Power BI Desktop, select Get Data > ODBC.
4. Choose the configured DSN and connect.

• Microsoft SQL Server database: Connects to SQL Server, not Cassandra.
• OLE DB: Requires a compatible OLE DB provider; this is not the standard choice for Cassandra in Power BI.
• OData: Requires Cassandra data to be exposed through an OData service, which is not the normal direct connection method.

• Sales processes: Define the available Opportunity stages for each team.
• Record types: Connect each team to its appropriate sales process and page layout.
• Page layouts: Control which fields and related sections each team sees.

• Solar market team 1
• Solar market team 2
• Installation Services team

• One sales process: Cannot provide different Opportunity stages for each team.
• One page layout: Cannot provide different field arrangements or fields by team.
• Three page layouts alone: Page layouts control fields, but not the available stages.