ServiceNow CIS-SAM Exam
Certified Implementation Specialist - Software Asset Management (Page 2 )

Updated On: 30-Jan-2026

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  1. Software allocations
  2. Software models
  3. Foundation data
  4. Software contracts
  5. Software entitlements

Answer(s): A,B,C,E



When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

  1. Microsoft Publisher Pack plugin
  2. Microsoft SCCM Software Usage plugin
  3. Microsoft SCCM Integration plugin
  4. Performance Analytics Premium for Software Asset Management plugin
  5. Orchestration-Client Software Distribution plugin

Answer(s): C,D



An allocation is automatically created in which of the following scenarios? (Choose two.)

  1. After receiving the rights for software from a purchase order
  2. After a Create allocation remediation option has been taken
  3. After reconciliation runs and identifies that rights are ‘Not allocated in use’
  4. When a software installation is discovered
  5. After successfully sourcing a request via an existing entitlement

Answer(s): C,E



In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

  1. sam_user / sam_admin / sys_admin
  2. sam_user / sys_admin
  3. sam_admin / sys_admin
  4. sys_admin / asset_admin

Answer(s): A



By default, which user role must verify the successful activation of plugins by ServiceNow support?

  1. sam_user
  2. asset_admin
  3. sam_admin
  4. sys_admin

Answer(s): D



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