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ServiceNow CIS-SAM Exam Questions
Certified Implementation Specialist - Software Asset Management (Page 2 )

Updated On: 21-Feb-2026
Page 2 of 33
PDF with 221 Questions

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  1. Software allocations
  2. Software models
  3. Foundation data
  4. Software contracts
  5. Software entitlements

Answer(s): A,B,C,E



HOTSPOT (Drag and Drop is not supported)
Match the best practice method for the amount of data:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Large amount of data – Discovery; Medium amount of data – Import data; Small amount of data – Manual



Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

  1. One or more use rights assigned to a specific device or user
  2. Classification of the acquired software
  3. The process of standardizing discovered software installation to defined norms
  4. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
  5. Software license details that define use rights

Answer(s): C



Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

  1. ServiceNow Service Mapping
  2. HP UCMDB
  3. Microsoft SCCM
  4. ServiceNow Discovery
  5. ServiceNow Orchestration

Answer(s): A,D



Creation of a template can help facilitate future data imports and be reused to import and transform data.

  1. True
  2. False

Answer(s): B






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