ServiceNow CIS-SAM Exam
Certified Implementation Specialist - Software Asset Management (Page 3 )

Updated On: 30-Jan-2026

Which of the following features aggregates usage over a period of time and specifies a minimum number of hours the software must be used, or date last used?

  1. Software usage metering
  2. Software reconciliation rule
  3. Software reclamation type
  4. Software consumption rule
  5. Software reclamation rule

Answer(s): E



Which of the following are available publisher packs? (Choose four.)

  1. SAP
  2. OpenVMS
  3. Citrix
  4. NetSuite
  5. Oracle
  6. IBM

Answer(s): A,C,E,F



Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

  1. Strategic Conformance
  2. Operational Integration
  3. Trustworthy Data
  4. Practical Management

Answer(s): C



HOTSPOT (Drag and Drop is not supported)
Match the best practice method for the amount of data:

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Large amount of data – Discovery; Medium amount of data – Import data; Small amount of data – Manual



Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

  1. One or more use rights assigned to a specific device or user
  2. Classification of the acquired software
  3. The process of standardizing discovered software installation to defined norms
  4. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
  5. Software license details that define use rights

Answer(s): C



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