Software Certifications CABA Exam
Certified Associate Business Analyst (Page 7 )

Updated On: 7-Feb-2026

Which of the following is NOT a contribution by Walter Shewhart?

  1. Continuous Improvement
  2. Statistical Process Control
  3. Pareto Principle
  4. 1-2-3-4 Cycle

Answer(s): C



The theory of the 'Hawthorne Effect on Human Motivation' was given by:

  1. Walter Shewhart
  2. Joseph M. Juran
  3. Frederick Herzberg
  4. W. Edwards Deming

Answer(s): B



One of Deming's 14 points is "Work to constantly improve quality and productivity."

  1. True
  2. False

Answer(s): A



Crosby demonstrated that the best approach to reduce Total Product Cost is to:

  1. Increase Prevention Costs
  2. Increase Appraisal and Failure Costs
  3. Reduce Prevention Costs
  4. Increase Rework Cost

Answer(s): A



According to Crosby, a Quality Assurance activity is a:

  1. Cost of Quality
  2. Appraisal Costs
  3. Failure Costs
  4. Prevention Costs

Answer(s): D



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