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TIA Convergent Network Technologies Questions 266–270 (page: 55)

Updated On: 9-Feb-2026

A(n) _______ can take the place of a switchboard operator.

  1. Auto-attendant
  2. Predictive dialer
  3. Attendant console
  4. PBX
  5. Answer pending.

Answer(s): E



Which of the following statements is the most accurate definition of "computer data bus connection"?

  1. The electronic design that determines how digital data is moved about within the computer
  2. The electronic design that connects host-based systems to PBXs
  3. The electronic design that allows desktop CTI systems to connect to host-based systems
  4. The electronic design that allows any telephone application to connect to any computer application
  5. Answer pending.

Answer(s): E



Where is the PBX most commonly placed with relation to the CTI computer?

  1. In front of the CTI computer.
  2. Behind the CTI computer.
  3. The CTI computer and PBX are not connected.
  4. It does not matter.

Answer(s): A



Which application programming interface was once referred to as "Windows telephony"?

  1. TSAPI
  2. WOSA
  3. SPI
  4. TAPI

Answer(s): D



A CTI configuration that is "in front of a PBX" is used to:

  1. Take advantage of the speed of the CTI computer.
  2. Take advantage of a trunk type that is not supported by the PBX.
  3. Take advantage of the PBX's communications software.
  4. Take advantage of PBX calling capabilities.
  5. Answer pending.

Answer(s): E



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