Free CCNT Exam Braindumps (page: 56)

Page 55 of 265

Which of the following statements most accurately describes predictive dialing?

  1. This system is programmed to dial numbers and connect the called party to a telephone services representative.
  2. This system answers a company's telephones.
  3. This system translates spoken language into data for entry in computer databases and other applications.
  4. This system manages incoming telephone calls to route them to the appropriate service representative.
  5. Answer pending.

Answer(s): E



Which CTI component answers a company's telephones, prompts the caller to enter an extension, and rings that extension?

  1. ACD
  2. Auto-attendant
  3. Interactive voice
  4. Voice mail
  5. Answer pending.

Answer(s): E



What does a predictive dialer do?

  1. Places outgoing calls automatically using numbers extracted from a database
  2. Predicts who is going to call next
  3. Spreads the incoming calls evenly among the agents
  4. None of the above

Answer(s): A



Which of the following applications is enabled by simultaneous voice-data?

  1. Fax-on-demand
  2. Videoconferencing
  3. Database look-up
  4. Text-to-speech

Answer(s): B






Post your Comments and Discuss TIA CCNT exam with other Community members:

CCNT Exam Discussions & Posts