Palo Alto Networks

Free CCNT Exam Braindumps (page: 57)

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QUESTION: 221

What does IVR stand for?

Independent variable recognition
Individual voice response
Integrated voice recognition
Interactive voice response

Answer(s): D

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QUESTION: 222

Which of the following is NOT an application of computer-telephone integration?

Interactive voice over data
Simultaneous voice-data
Fax systems
Videoconferencing

Answer(s): A

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QUESTION: 223

What is the simplest form of computer-telephone integration?

Auto-attendant
Predictive dialing
Voice recognition
Videoconferencing

Answer(s): A

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QUESTION: 224

Which common CTI capability allows a call center to identify incoming calls?

Telephony application programming interface (TAPI)
Fax-on-demand (FOD)
Electronic data interchange (EDI)
Automatic number identification (ANI)

Answer(s): D

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