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Free CCNT Exam Braindumps (page: 59)

Page 58 of 265
PDF with 1057 Questions

Which CTI application can give callers specific information based on the unique information the callers enter?

  1. IVR
  2. Audiotex
  3. ISDN
  4. Fax server

Answer(s): B



Which system broadcasts short pieces of information based on digits the caller enters via a telephone touch pad?

  1. Auto-attendant
  2. Voice mail
  3. Interactive voice response
  4. Audiotex
  5. Answer pending.

Answer(s): E



A bank wants its customers to be able to access their accounts to find out their checking balance. Which interactive voice processing application would work best?

  1. Auto-attendant
  2. Voice mail
  3. Audiotex
  4. Interactive voice response
  5. Answer pending.

Answer(s): E



What is the ultimate goal of CTI?

  1. More efficient call handling
  2. More efficient computer utilization
  3. Less expensive telecommunications
  4. Connectivity

Answer(s): A






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