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Free CCNT Exam Braindumps (page: 58)

Page 57 of 265
PDF with 1057 Questions

What type of system stores voice files, plays them back, and distributes them to the various system users?

  1. Voice mail
  2. Audiotex
  3. Fax-on-demand
  4. Voice recognition system
  5. Answer pending.

Answer(s): E



Which of the following steps in application-based routing is out of sequence?

  1. STEP 1: A call comes into a call center carrying either ANI (automatic number identification) or calling line ID (CLID).
  2. STEP 2: The switch reads the calling number.
  3. STEP 3: The computer sends the switch instructions on what to do with the call.
  4. STEP 4: The computer does a database lookup.
  5. Answer pending.

Answer(s): E



How does a predictive dialer function?

  1. It dials numbers randomly and repetitively, so it keeps dialing until a particular line is available.
  2. It dials numbers randomly.
  3. Makes outgoing telephone calls based on information accessed from a database.
  4. It is a good application for a catalog company that answers hundreds of calls an hour.
  5. Answer pending.

Answer(s): E



Computer-telephone integration turns telephones into:

  1. Sophisticated communications monitors.
  2. Complex computer terminals.
  3. Simple access devices.
  4. Virtual "terminals" that callers use to send and receive information and instructions.
  5. Answer pending.

Answer(s): E






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