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WGU Information-Technology-Management Exam Actual Questions
WGU Information Technology Management QGC2 (Page 3 )

Updated On: 7-Aug-2026
Page 3 of 43
PDF with 210 Questions

Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

  1. Information privacy
  2. Email privacy
  3. Social media
  4. Acceptable use

Answer(s): A

Explanation:

Definition of Information Privacy Policy:

An Information Privacy Policy explains how an organization collects, uses, discloses, and manages customer or client data.

It addresses data protection, compliance with legal requirements (e.g., GDPR, HIPAA), and organizational transparency.

Purpose of an Information Privacy Policy:

Ensures customers know how their personal data is handled.

Builds trust and promotes ethical data usage practices.

Incorrect Options Analysis:

Email Privacy: Covers email communications but not broader data practices.

Social Media: Focuses on employee behavior on social platforms, not customer data.

Acceptable Use: Addresses general IT use policies, not specifically data privacy.

and Documents of Information Technology Management:

General Data Protection Regulation (GDPR) Documentation.

ISO/IEC 27018: Cloud Privacy Framework (ISO Standards).

ITIL Foundation: Privacy Management in Service Design (Axelos Publications).



What is the purpose of the Internet Use portion of the IT ethics policy?

  1. To improve worker productivity
  2. To specify which email messages may be read by others
  3. To identify company branding for use in communications
  4. To specify what a user can and cannot do with company printers

Answer(s): A

Explanation:

Purpose of Internet Use Policy in IT Ethics:

An Internet Use Policy is a subset of an organization's IT ethics policy. It outlines acceptable use of the organization's internet resources by employees.

By defining clear guidelines, the policy aims to minimize time wasted on personal browsing and ensure internet use aligns with business goals.

Relation to Worker Productivity:

The policy is designed to prevent misuse of the internet (e.g., excessive social media use or visiting non-work-related websites), which can negatively impact productivity.

Encouraging responsible use fosters a professional environment and helps employees focus on work- related tasks.

Why Other Options Are Incorrect:

Option B: Email monitoring may be part of broader IT security policies but is not the focus of Internet Use policies.

Option C: Branding guidelines apply to communication policies, not internet usage policies.

Option D: Printer usage is covered under equipment policies, not internet use policies.

"Employee Internet Use Policy Guidelines" ­ SHRM

IT Ethics and Acceptable Use Policies, ISO 27002



Which organizational policy states that an employee should never send unsolicited emails outside the organization?

  1. Information use policy
  2. Employee monitoring policy
  3. Anti-spam policy
  4. Social media policy

Answer(s): C

Explanation:

Understanding Anti-Spam Policies:

Anti-spam policies prohibit the sending of unsolicited emails, particularly outside the organization.

Such policies protect an organization's reputation and comply with legal frameworks like the CAN- SPAM Act.

Focus on External Communications:

The policy ensures employees refrain from sending emails that may be perceived as spam, safeguarding the organization from legal and reputational risks.

Why Other Options Are Incorrect:

Option A: Information use policies focus on managing and protecting data, not email practices.

Option B: Monitoring policies are about observing employee activity but do not prevent spam.

Option D: Social media policies govern employee behavior on social platforms, not email usage.

"Anti-Spam Guidelines for Businesses" ­ FTC

IT Policy Frameworks and Guidelines (ISO 27002)



What are ecological results of the expanded use of technology? Choose 2 answers.

  1. Lengthened life span of computer equipment
  2. Increased carbon emissions
  3. More people purchasing computer equipment
  4. Decreased electronic waste
  5. Increased energy consumption

Answer(s): B,E

Explanation:

Increased Carbon Emissions:

Technology relies on electricity, often generated from fossil fuels, leading to higher carbon emissions.

The production, transportation, and disposal of electronic devices contribute to the carbon footprint.

Increased Energy Consumption:

Expanded use of technology leads to higher energy demands for operating servers, cooling data centers, and powering devices.

The rise of 24/7 technology operations has amplified global energy consumption.

Why Other Options Are Incorrect:

Option A: The lifespan of technology tends to shorten due to rapid advancements and planned obsolescence.

Option C: While more devices are purchased, this does not directly indicate an ecological result.

Option D: Electronic waste has increased, not decreased, due to growing technology adoption and lack of recycling initiatives.

"Technology and Environmental Sustainability" ­ UN Environment Programme

IT Sustainability Guidelines, Green IT Framework



What is an advantage of virtualization?

  1. Restricts the availability of resources
  2. Reduces the cost of ownership and makes IT simpler to manage
  3. Allows for greater workload stagnation
  4. Increases reliance on manual operations

Answer(s): B

Explanation:

Understanding Virtualization:

Virtualization is the process of creating virtual versions of physical resources, such as servers, storage, or networks, to maximize their utilization.

Cost Reduction and Simplified Management:

Virtualization reduces hardware costs by allowing multiple virtual machines to run on a single physical server.

It simplifies IT management by enabling easier resource allocation, scaling, and disaster recovery.

Why Other Options Are Incorrect:

Option A: Virtualization increases resource availability, not restricts it.

Option C: Virtualization enhances workload distribution, reducing stagnation.

Option D: It reduces reliance on manual operations by enabling automation and centralized control.

"The Benefits of Virtualization in IT" ­ VMware

IT Infrastructure Virtualization Guidelines (NIST SP 800-125)



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