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WGU Information-Technology-Management Exam Questions
WGU Information Technology Management QGC2 (Page 4 )

Updated On: 27-Feb-2026
Page 4 of 43
PDF with 210 Questions

Which term describes a type of computer built using environment-friendly materials and designed to save energy?

  1. Green
  2. Workstation
  3. Personal
  4. Server

Answer(s): A

Explanation:

Definition of Green Computers:

A green computer is designed using environmentally friendly materials and technologies aimed at reducing the environmental footprint. These computers prioritize energy efficiency, recyclability, and sustainable production practices.

Features of Green Computers:

Use of recyclable and non-toxic materials.

Energy-efficient components to minimize power consumption.

Adherence to environmental standards like Energy Star and EPEAT certifications.

Incorrect Options Analysis:

Workstation, Personal, and Server describe categories based on usage or functionality, not environmental considerations.

and Documents of Information Technology Management:

"Green IT and Sustainability" (Gartner Whitepaper).

Energy Star Certification Guidelines (U.S. Environmental Protection Agency).



Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

  1. Autonomous agent
  2. Ambient digital experience
  3. Information of Everything
  4. Virtual assistant

Answer(s): C

Explanation:

Information of Everything (IoE):

Refers to the phenomenon of using information derived from every connected device, system, and user in a knowledge-based global society.

Growth in information industries enables the collection, analysis, and sharing of vast amounts of data to drive decision-making, automation, and innovation.

Business Impact:

Creation of a knowledge-dependent society where data is the key driver of value creation and economic growth.

IoE facilitates smart systems, global connectivity, and the integration of diverse industries.

Incorrect Options Analysis:

Autonomous Agent: Refers to self-governing systems, not a societal impact.

Ambient Digital Experience: Focuses on pervasive and seamless digital interfaces.

Virtual Assistant: A specific application, not a broad societal impact.

and Documents of Information Technology Management:

Gartner's "Top Technology Trends: Information of Everything."

ITIL 4 Digital Strategy Guide (Axelos Publications).



What is a customer relationship management (CRM) system used for?

  1. To provide fundamental decision-making support.
  2. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  3. To improve supplier and customer relations and increase revenues.
  4. To increase customer loyalty and retention and increase an organization's profitability.

Answer(s): D

Explanation:

Purpose of a Customer Relationship Management (CRM) System:

CRM systems focus on managing customer interactions to build long-term relationships.

They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.

Key Objectives of CRM Systems:

Increase customer loyalty: By personalizing experiences and addressing customer needs effectively.

Boost profitability: Through targeted marketing, better customer insights, and optimized resource allocation.

Incorrect Options Analysis:

A . Decision-making support: CRM provides customer interaction insights, not fundamental decision- making tools.

B . Business functions: Covers ERP systems, not CRM.

C . Supplier relations: Focus is on customer relations, not suppliers.

and Documents of Information Technology Management:

"CRM Best Practices for Business Success" (Salesforce Whitepaper).

ITIL 4 Service Design: CRM Integration (Axelos).



A company has a large percentage of employees who resist the use of new technologies.
What should the company consider first before implementing a unified communications system?

  1. Pilot testing
  2. Employee accessibility
  3. Corporate culture
  4. Competitors' systems

Answer(s): C

Explanation:

Importance of Corporate Culture in Technology Adoption:

Organizational culture directly influences employees' willingness to adopt new technologies.

Resistance often stems from fear of change, lack of trust in technology, or inadequate training.

Steps Before Implementing a Unified Communications System:

Assess the corporate culture to identify barriers to adoption.

Develop a change management strategy to address concerns and align the system with company values.

Incorrect Options Analysis:

A . Pilot Testing: Useful later in implementation, but not the first step.

B . Employee Accessibility: Important but secondary to addressing cultural barriers.

D . Competitors' Systems: Irrelevant to internal resistance issues.

and Documents of Information Technology Management:

ITIL 4 Digital Transformation Guide (Axelos).

"Change Management in Technology Implementation" (Harvard Business Review).



How can a unified communications system meet the communication goals of most organizations?

  1. Manages customer expectations
  2. Reduces latency between parties
  3. Generates innovative solutions
  4. Makes employees more comfortable

Answer(s): B

Explanation:

Understanding Unified Communications Systems:

Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.

Its goal is to enhance real-time communication and collaboration within and outside the organization.

Reducing Latency:

UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.

This ensures faster decision-making and improves organizational efficiency.

Why Other Options Are Incorrect:

Option A: Managing customer expectations is more aligned with CRM systems.

Option C: Generating solutions involves creativity and innovation tools, not UC.

Option D: While UC improves efficiency, it does not specifically aim to make employees "comfortable."

"Unified Communications: Transforming Organizational Communication" ­ Gartner

IT Communication Frameworks and UC Standards






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