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BICSI RCDDv14.1 Exam
BICSI Registered Communications Distribution Designer Exam (Page 10 )

Updated On: 30-Jan-2026
Page 10 of 65
PDF with 320 Questions

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation To obtain consensus among stakeholders, what should the program manager do?

  1. Ensure that the program considers organizational change management and outreach efforts to help convey program benefits
  2. Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits
  3. Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns
  4. Ask the program sponsor to be the interface with stakeholders for all future communications

Answer(s): B



A company wants to perform a preliminary stakeholder analysis lo assess a new program's support.
What should the program manager develop'?

  1. Program communications management plan and the stakeholder charter
  2. Responsible accountable consult and inform (RACI) matrix stakeholder list, and escalation process
  3. Stakeholder strengths weaknesses, opportunities and threats (SWOT) analysis
  4. Stakeholder engagement plan, stakeholder register, and stakeholder map

Answer(s): D



A program manager is working on benefits. The program team created and updated a benefits

register earlier in the program. The benefits register should include which of the following?

  1. List of planned benefits, earned value (EV) and responsible person
  2. List of planned benefits, measurement method, and component mapping
  3. List of planned benefits, benefit creator and realization date
  4. List of planned benefits, stakeholders, and risk level

Answer(s): B



The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

  1. Program management performance variances business criteria reweighting, root cause identification, and statistical sampling
  2. Interviewing, SWOT analysis, run chart and matrix-based charts
  3. Earned value management financial reporting systems, performance measurement techniques and program management information systems
  4. Delphi technique, scatter diagram. Pareto chart, and organization charts

Answer(s): C



A country is in the process of strengthening its defense program. A key project is not meeting its specified performance objectives. The project manager initiates a change request to address this issue.
What should the program manager do NEXT?

  1. Consider the option to close out the key project
  2. Evaluate the program and re-baseline the objectives
  3. Assess the benefits and impact to the program.
  4. Amend the risk register with the key project changes

Answer(s): C



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