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BICSI RCDDv14.1 Exam
BICSI Registered Communications Distribution Designer Exam (Page 12 )

Updated On: 30-Jan-2026
Page 12 of 65
PDF with 320 Questions

A program to implement a company's new system is nearing completion and the program manager attempts to close the program However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.

To prevent this concern in the future, which of the following should occur?

  1. Collaboration with the operational staff to develop the benefits sustainment plan
  2. Communication of the new capabilities" benefits to the operational staff
  3. Development and execution of a benefits transition plan to prepare the operational areas
  4. Identification of the risk in the program risk register and development of a plan to address the risk

Answer(s): A



During the program execution stage the component project manager responsible for testing estimates that budgeted hours may exceed 200 hours.
What should the program manager do?

  1. Communicate to the program sponsor regarding the additional estimated cost and request a change order
  2. Determine which component protects have excess capacity and rebalance those resources to the project that needs additional hours
  3. Request that the project manager make the team members work additional hours and not bill the protect
  4. Talk with the project manager and find ways to reduce hours in another part of the project

Answer(s): D



A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity
What should the program manager do with the knowledge gained from this activity?

  1. Include the lessons learned in the weekly program report
  2. Update the communications management plan
  3. Update the lessons learned database
  4. Communicate the corrective action to the program sponsor

Answer(s): C



Stakeholders make ad-hoc requests on a routine basis. This causes duplication of reporting and communication gaps that affect the program's performance To resolve this situation, which of the following must go through critical review and change"?

  1. Program Benefits Management domain
  2. Stakeholder communications requirements
  3. Program communications report
  4. Program communications management plan

Answer(s): B



The new performance financial system is delivered lo all business entities on time following a one- year implementation program After six months of utilization the global finance department one of the main beneficiaries of the program, determines that quality and level of granularity of the financial data is not sufficient for them to analyze the key performance indicators (KPIs) defined Additionally, the global finance department is missing the analytical tools required to understand the causes of discrepancies
To address these shortcomings the global finance department submits a request for a follow-up initiative through the process defined by which of the following documents?

  1. Benefits sustainment plan
  2. Benefits governance plan
  3. Benefits realization report
  4. Benefits transition plan

Answer(s): A



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