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BICSI RCDDv14.1 Exam
BICSI Registered Communications Distribution Designer Exam (Page 11 )

Updated On: 30-Jan-2026
Page 11 of 65
PDF with 320 Questions

A company hires a program manager to create a healthcare management system. After five months the program manager identifies an opportunity to integrate an online medical solution, which could provide additional value to the stakeholders. The program sponsor approves the change in scope. The program manager should ensure that the results obtained by this opportunity are working in

tandem with which of the following?

  1. Critical success factors
  2. Key performance indicators
  3. Benefits management plan
  4. Stakeholder engagement plan

Answer(s): C



The program manager wants to ensure that a program contributes to shareholder value. The program manager should verify alignment with which of the following?

  1. Program charter
  2. Organizational structures and policies
  3. Organizational strategic objectives
  4. Program governance plan

Answer(s): C



The program manager has a global program with live component projects. The program sponsor

wants the management plans, processes/procedures and technology to be uniform across the program. The requirements will create issues and result in increased costs. The program sponsor is new and has imposed these new requirements six months into a three-year program.
What should the program manager do next?

  1. Accept what the program sponsor requires and implement the changes
  2. Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor Die best option
  3. Respond to the program sponsor if the program sponsor asks about It a second time
  4. Present the risks and benefits of the changes to the program sponsor

Answer(s): D



Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.
What should the program manager have done first to prevent this?

  1. Added the operations manager as a key stakeholder
  2. Created a transition plan during the planning phase for the impacted operational area
  3. Ensured there was a communications management plan that included the transition to operations
  4. Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Answer(s): A



A component project of a program is completed, and will provide the intended incremental benefits. How should the program manager proceed with the component transition?

  1. Update the program stakeholder engagement plan with stakeholders from the transition organization
  2. Define the component protects business value in the benefits management plan
  3. Update the program roadmap to reflect completion of a key end-point objective
  4. Initiate a program change request to close out the component project

Answer(s): C



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